Super 8 by Wyndham des Moines

Service was crappy took hours to check in they wouldn’t conference today when our room was nasty and dirty and it took till 1 AM to check in and they charged us $20 for a late check out. I would not recommend this motel at all but if you have to stay somewhere, there are worse things to do, then go to the super eight on Northeast 14th I would recommend going in to any other hotel. You can afford rather than the super eight on Northeast 14th.

This is one of the worst hotels I have ever been at and I say been instead of stayed because it was so dirty that we did not end up staying even though we booked a room. It looks nothing like the photos online. There is not actually a front desk person at the Super 8 and you need to walk over to the Baymont, which the nice man hanging outside the front door yelled to me, thank you. Then when we got to our room it smelled excessively like smoke. So when I found the used cigarette and ashes on the floor it all made sense. The smell was even worse when we turned on the A/C. They second room they gave us had a fake eye lash by the bed side lamp. After that we decided that we couldn't stay in this hotel, especially with our kids. I went to the front desk to ask for my money back. The person at the front desk informed me that she couldn't refund my money and I would need to call the corporate hotel number. It's been a week and I am still waiting for a refund. If I could give this 0 stars I would. Don't stay here!

Remove from your listings. Check in was ok. When I returned to the room for the night I discovered that there were no hangers. When I went down to the desk to provide notice and ask for hangers the desk clerk on duty stated that there was nothing she could do about that. Not helpful at all. I finally got a hanger from a different staff member who wasn’t even on duty. The shower had no knob to control the water flow and temperature. Even thou the building is suppose to be smoke free it’s not. Again the desk clerk was not helpful. You should not list this property. It’s a dump!

The new general manager here has totally cleaned this place up I like staying here she cares about the property here and cares about the customers and appreciates the business of customers the last manager of Indian descent made me want to leave and I did he was rude

room smelled of bleach. could not stay in the room. Eyes started watering, throat hurt. no phone in the room. TV was not working. luggage rack was old and rusty. I called the front desk from my cell phone. there was no answer. I walked to the front desk to complain about the room and asked for a refund. they just said "we don't do refunds". No offer of assistance in putting me up in a different property. I asked for another room. they said they are all booked ! Didn't feel safe either. several people (looked homeless) walking around the property. not too many cars in the parking lot. was afraid to park my car.

Read the reviews This place is filthy. Hotel room reeked of urine and smoke. Only provided one bath towel and hand towel. The bath handle was broken. Entrance door didn’t require key card to enter. Mouse traps by entrance.