Super 8 by Wyndham des Moines

Service was crappy took hours to check in they wouldn’t conference today when our room was nasty and dirty and it took till 1 AM to check in and they charged us $20 for a late check out. I would not recommend this motel at all but if you have to stay somewhere, there are worse things to do, then go to the super eight on Northeast 14th I would recommend going in to any other hotel. You can afford rather than the super eight on Northeast 14th.

This is one of the worst hotels I have ever been at and I say been instead of stayed because it was so dirty that we did not end up staying even though we booked a room. It looks nothing like the photos online. There is not actually a front desk person at the Super 8 and you need to walk over to the Baymont, which the nice man hanging outside the front door yelled to me, thank you. Then when we got to our room it smelled excessively like smoke. So when I found the used cigarette and ashes on the floor it all made sense. The smell was even worse when we turned on the A/C. They second room they gave us had a fake eye lash by the bed side lamp. After that we decided that we couldn't stay in this hotel, especially with our kids. I went to the front desk to ask for my money back. The person at the front desk informed me that she couldn't refund my money and I would need to call the corporate hotel number. It's been a week and I am still waiting for a refund. If I could give this 0 stars I would. Don't stay here!

We were at a volleyball tournament all day. Arrived at hotel and were told our reservation was cancelled, along with 13 others due to overbooking. We did not cance l. Had to drive 30 miles out of the way to find another place as everything was booked. How can this happen