The Sawley Arms

We had the occasion to stay in this hospitality establishment overnight as a stopover en route home. The young lady who checked us in was very friendly and very efficient in letting us know what we needed to know and she showed us to our delightful room. The room was well presented with everything we needed for our stay. It was clean and the owners had, obviously, spent money on the decor and facilities. We enjoyed our dinner with good service (the same lady who checked us in) with helpful recommendations from her. Our pre-dinner drinks were outside although, unfortunately, there were no cushions on the sofas, etc. Breakfast was served at a reasonable hour the next morning although there was only one serving lady who looked rather sullen who appeared to not want to be there. Upon reading the limited menu, it seemed as though there would be up to a 40-minute wait during peak times. Serving at the most 7 people, I do not consider to be "peak times" yet we still had to wait which could have been made more palatable (please excuse the pun!) if they had served the toast during that wait time. The major concern regarding our stay was the insistence of applying a 10% service upfront where we had to suggest that we did not want to pay. This was, particularly, annoying when we found out that the imposed service charge did not, even, go to the serving staff. This is a practice now which is widespread throughout the hospitality sector and it is up to the guest to challenge it every time to have it taken off. The hospitality establishment does not indicate upfront when booking that they apply this so-called discretionary service charge. However, given the above, we would stay here again but fully aware that we need to challenge the imposed service charge.

Fantastic location to stay over

Me and my Wife time Fantastic place to stay But with some issues in my mind Room was very clean and comfortable with some very modern touches Then spoiled by plastic cups only two small biscuits very small tv then having to pay for breakfast I would expect a room at £178 would include breakfast Staff were very nice Parking handy for rooms

The rooms were exceptional, wonderful staff and a gem of a country pub, highly recommended

Sunday stay in Sawley I love this pub, the food is great and the rooms are lovely and so modern. We stayed to be near work which was great. It was quiet, but it was a Sunday evening. I think some training is needed with the young staff - no need to say help yourself to wine I’m no sommelier! The man with his father was very helpful and friendly.

A gem in yorkshire The Sawley Arms was a gem in the countryside