WelcomHeritage Mount Valley Resort Ranthambore

The hotel's prime location near the national park allows for convenient wildlife viewing, while the attentive and courteous staff provide excellent hospitality and prompt assistance to guests.

First thing first - this is not a Welcome Group Hotel but a joint venture between ITC Welcome Group and Jodhana Heritage Group. If you keep it in mind, you will be spared the disappointment I faced thinking it to be an ITC hotel. The hotel is located bang on the Ranthambore road about 5 km from the Ganesh Dham Circle Gate of Ranthambore National Park. The rooms are spacious and comfortable. The attached toilets are also clean and have running hot & cold water. The complimentary wifi speed was adequate. The food and beverages spread are decent. The F&B manager, Mr. Kapil Pandey and the servers at Jharokha restaurant, like Mr. Manraj, stand out for their services. The property is advertised as a 4 star one, but it didn't feel like one. The open area around the hotel is quite small. There is one small front lawn and another one side lawn, where all outdoor activities and parties are held. We reached the hotel on the day of the Holi and there was a Holi party going on at the front lawn. The parking lot is woefully small and we had to park our car outside the hotel, ***** the hotel compound wall. The check in was uneventful. The staff at the reception didn't seem to be enthusiastic. We were provided a welcome drink after around 10 minutes of wait at the reception lounge. We were allotted rooms on the third floor and the hotel staff brought our luggage quickly. However, the rooms were somewhat disappointing. No room slippers were provided. Dental and shaving kits were missing in the toilets. The mini fridge was empty and was not working in one of the rooms. Tea and coffee kits were provided but no cookies, which are usually available in all four star properties. The rooms were not properly dusted and we could find the dust whenever we rubbed our hands on any furniture. I strongly feel that many of these shortcomings we faced were because of shortage of manpower or its training. Once we complained to the reception, the room slippers and dental kits were promptly delivered. Similarly, we found that the room servers never closed the doors once they left the room and we had to close the doors ourselves. The intercom is mostly useless because it is seldom answered. I had to personally go to the reception to get things done or get some information. Usually all good hotels have tie ups with travel agencies in tourist places. We too tried to get information from the reception if it is possible for them to book tickets for tiger safari or if they can give some information about any travel agency. The reply we got is that ticket is to be booked on line and they have no tie ups with any travel agency. Just before dinner, I went to the reception and enquired if any discount is available on foods & beverages. My enquiry was again met with indifference and I was denied any discount. Thankfully Mr. C P Thakur, the resort manager was within earshot and he stepped in to provide discount at Jharokha restaurant. After dinner, we went for a stroll and thankfully the gate

My daughter and I stayed here recently while visiting Ranthambhore animal park which was fairly close by. We enjoyed our stay very much, the building was lovely and surrounded by extensive gardens, we found the staff friendly and effecient, they couldn’t do enough for you. The room was large and airy.