Shangri-La Surabaya
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All properties in Sawahan
Shangri-La Surabaya
No.6 of Premium Hotels in Surabaya
Jl. Mayjen Sungkono No.120, Pakis, Kec. Sawahan, Pakis, 60256 Sawahan, Surabaya, East Java, Indonesia
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Last booked 14 hrs ago










Amenities
Sunbathing area
Outdoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Public parkingFree
All amenities
Property Description
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city.
The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool.
For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation.
Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained.
Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start.
The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge.
Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
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9.0/10
Staff are very friendly. Room is beautifully appointed. View is stunning!
All 133 reviews
Surroundings
Airport: Juanda International Airport
(17.5 km)
Train: Surabaya Gubeng Train Station
(6.7 km)
Train: Surabaya Pasar Turi Train Station
(7.3 km)
Landmarks: GBI Gibeon - Gibeon Church Surabaya
(350m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

4
Deluxe Twin Room Non smoking
2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability

5
Horizon Club Executive Room Non smoking
1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Check Availability

5
Presidential Suite
1 King bed
208m² | Floor: 17
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Check Availability

4
Horizon Club Deluxe Room
1 King bed or 2 Single bed
35m² | Floor: 11-12
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Check Availability

4
Deluxe Twin Room
2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Refrigerator
Minibar
TV
Check Availability

6
Bali Suite
1 King bed
187m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Check Availability

7
Deluxe Room - Rawr-cation Package
1 King bed or 2 Single bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
TV
Sofa
Electric kettle
Bottled water
Check Availability

4
Executive Suite
1 King bed
84m² | Floor: 10-17
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Minibar
Check Availability

4
Horizon Club Executive Room
1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Check Availability

4
Deluxe King Room Non smoking
1 King bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Check Availability

4
Horizon Club Deluxe King Room Non smoking
1 King bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Minibar
TV
Check Availability

4
Horizon Club Deluxe Twin Room
2 Single bed
35m² | Floor: 11-14
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Electric kettle
Bottled water
Check Availability

4
Residence Suite
1 King bed
119m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Check Availability

5
Executive Room
1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
TV
Check Availability
Hide Room Types
Guest Reviews
9.0/10
Great
133 reviews

- Cleanliness9.1
- Amenities8.4
- Location9.0
- Service9.3
Average for similar properties in Sawahan

AI Summary
The hotel excels in cleanliness, service, and location, with spacious amenities and a rich breakfast. Guests appreciate the cozy beds and attentive staff, providing a satisfying stay. Reasonable pricing is also highlighted.

Goh Phuay Yee
July 31, 2025
Excellent service! All the staff go out of their way to serve and make us feel welcomed and special. Keep up the wonderful work.

SukaJalanJalan
July 31, 2025
Hotel bagus, bersih, dan selalu stay disini saat ke Surabaya.
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na8596
July 21, 2025
多次入住,近機場,可預約接機,方便
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Anonymous User
July 21, 2025
5 star hotel in the West Surabaya area, very good facilities, quite comfortable rooms, spacious and clean bathrooms. There is a play area for children, the swimming pool area is cool, beautiful and shady.
Shangrila has always been the best hotel from the past, I stayed in deluxe room

Guest User
July 7, 2025
Staff are very friendly. Room is beautifully appointed. View is stunning!

jackyliucortina
July 4, 2025
實在是不怎麼樣,跟國內酒店沒法比
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Guest User
June 30, 2025
Nice staff. Location nice. Lot of things to do like pool., table tennis.

Shengmaertachenqun
June 27, 2025
早餐好服務非常好
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Services & Amenities
Most Popular Amenities
Sunbathing area
Outdoor swimming pool
Sauna
Spa
Massage room
Executive lounge
Gym
Public parking
Free
Car rentals
Bar
Nightclub
Tennis court
Table tennis room
2 Restaurants
Cafe
Taxi booking service
Conference room
Additional charge
Multi-function room
Playground
Water slide
Kids' club
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Spa

Executive lounge

Gym

Bar

2 Restaurants

Conference room

Multi-function room

Playground

Kids' club
2 Restaurants
Restaurant 1
Cuisine: Chinese
Restaurant 2
Cuisine: Japanese
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Valet parking
Additional charge
Transportation
Car rentals
Taxi booking service
Front Desk Services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Wake-up call
Currency exchange
Tour and ticket booking service
Languages Spoken
English
Indonesian
Chinese (Mandarin)
Food & Drink
Snack bar
Halal meals provided
Cafe
Bar
Lobby bar
Room service
Health & Wellness
Spa
Table tennis room
Tennis court
Beauty and makeup
Hair and beauty salon
Gym
Massage room
Sauna
Sunbathing area
Body care
Fitness session
Yoga session
Foot bath
Activities
Water slide
Gaming area
Nightclub
Public Areas
PA and sound system
Executive floor
Executive lounge
Picnic area
Smoking area
Garden
Water purifier
ATM
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Laundry detergent
Facilities for Children
Playground
Kids' board games/puzzles
Children's meals available
Kids' club
Business Services
Postal service
Multi-function room
Fax/copying service
Additional charge
Wedding service
Conference room
Additional charge
Accessibility
Handrails on stairs
Pool ramp available
Stair-free main entrance
Wheelchairs available
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid kit
Fire alarm
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 14:00–23:00
Check-out: 06:00–12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
Age | Fee |
---|---|
Children 5 years old and under | Extra crib: Free |
Children 6 years old and over | IDR 605,000 (approx. PHP 2,136.29) per person per night |
Breakfast
TypeWestern, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open
[Sat - Sun] 06:00-11:00 Open
Age | Fee |
---|---|
Children 17 years old and under | Free |
Adult | Buffet:IDR 393,250 (approx. PHP 1,388.59) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1995
- Renovated: 2017
- Number of Rooms: 365
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city.
The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool.
For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation.
Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained.
Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start.
The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge.
Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
Frequently Asked Questions
What is the cancellation policy for Shangri-La Surabaya?
The cancellation policy for Shangri-La Surabaya varies depending on the type of room and booking conditions.What is the cancellation policy for Shangri-La Surabaya?
What are the check-in and check-out times at Shangri-La Surabaya?
Standard check-in time at Shangri-La Surabaya is 14:00-23:00 and check-out time is 12:00.What are the check-in and check-out times at Shangri-La Surabaya?
Does Shangri-La Surabaya provide breakfast?
Yes, Breakfast is offered at Shangri-La Surabaya. Breakfast option(s): Western, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian. Does Shangri-La Surabaya provide breakfast?
Can I bring my pet inside the Shangri-La Surabaya?
As much as we love pets, unfortunately, we are unable to accommodate them in Shangri-La Surabaya.Can I bring my pet inside the Shangri-La Surabaya?
Is there a restaurant at Shangri-La Surabaya?
Yes, Shangri-La Surabaya offers on-site dining. You can enjoy a variety of Chinese, Japanese dishes, all prepared with carefully selected, high-quality ingredients.Is there a restaurant at Shangri-La Surabaya?
How far is the Shangri-La Surabaya from the closest airport?
The closest airport is Juanda International Airport, and it is about 37 mins from hotel by car (17.5 km).How far is the Shangri-La Surabaya from the closest airport?
About This Property
Nearest Airport | Surabaya Airport |
---|---|
Distance to Airport | 26.36KM |
Nearest Train Station | Surabaya Gubeng Train Station |
Distance to Train Station | 6.66KM |
Average Price From | PHP8029 |
Hotel Star Rating | 5 |