SpringHill Suites Savannah Airport

Had a great experience at this newly renovated hotel. The staff were very friendly, and offered a shuttle service to and from the airport. I enjoyed eating their complimentary breakfast, as well as utilizing the 24 hour fitness center. The pressure and water temperature in the shower was perfect as well. With such a convenient spot close to the airport, Tanger Outlets, and dining options, I would highly recommend this hotel and look forward to staying there again.

The room was dirty and unstocked. The floor, carpet and tile, was sticky. The frameless shower door was unable to be closed so flooding occurred when used. When the assistant manager, Luz, was told she was rude but offered to have someone come clean and fix the shower door. I explained my daughter was arriving in a few minutes to get dressed for her graduation from SCAD. I asked to have one day compensated. She declined stating I had booked through a 3rd party. I told her I booked through Citibank and did not realize it was considered a 3rd party. I settled on having it cleaned/fixed after I was out of the room for the day attending the graduation. I returned back late in the day and needed to use the bathroom urgently. The shower door was partially fixed and could be closed. But the floor was flooded from the repair, I guess. The pieces of stuff were still on the floor. I called down and spoke to a male. He did not identify himself. He said he could send someone up to look at the standing water on the bathroom floor. I declined and said I would use my towels to clean it up. I was fed up by then and needed to use the bathroom, as I previously stated. I went down the next morning, by then the 31st, 2 days into my stay. I spoke to Luz again. She stated several things. First there would be no compensation because I booked through a 3rd party. Second, I spoke to the General Manager and declined to have them come back up to the room regarding the standing water. I said I did not know the male I spoke to was the general manager. She stated that he identified himself as such. I told her he did not. Third, if I did not like it I could leave. I went out and purchased slippers due to the gross floor and just exchanged towels with the housekeepers. I did not want anyone in the room anymore for the remainder of my stay. I also was charged a $20 per day incidental fee. I was not aware of this. Maybe that was my not seeing something in the fine print. I did not eat breakfast downstairs and the cleanliness of my room made me suspect of the kitchen. I also brought my swimsuit for the pool and hottub. The pool looked unkempt and the hot tub is STILL out of order and blocked off with yellow caution tape. My take away from my experience was that 3rd party reservations (I again did not realize a Citibank reservation was 3rd party) are given the worst rooms, given substandard customer service, and basically looked upon with disdain by management.

Perfect stay for an early morning flight. Very comfy.

Great and convenient