Courtyard Savannah Downtown/Historic District

Staff Service: Staff are consistently described as friendly, helpful, and professional, with particular praise for the reception, restaurant, and valet teams. Guests appreciated the warm welcome and attentive service during check-in and throughout their stay.(based on 1 review)

This is a nasty hotel w/ Unprofessional Staff!! - I would never stay here again, nor would I recommend this to anyone. The front desk staff was very rude; there was an over charge on my card and no one even bothered to try to help figure it out why. Highly Unprofessional!! This must be typical for this brand hotel chain-when I was checking out and attempting to resolve my duplicate charge, the desk clerk mentioned there was another lady there ahead of me disputing a duplicate charge of $500 plus...my granddaughter stayed in this same chain hotel in Gulf Shores, they too had a duplicate charge of $500+. It's beyond ridiculous! The hotel was a disaster; the floors in the halls were nasty and littered with trash; they had not been vacuumed for the 3 days we were there. The bathroom floor was just as nasty as was the tub. The pool and courtyard area was unkept; the furniture was strewn about, and the patio chair cushions were faded and dirty with broken branches and dried leave laying across them and the pool was no better. Not at all welcoming - looked and felt very cheap. The room had splatters of something on the wall in two different places. The worst thing though was the noise. Our room was next to the road and the road noise was so ridiculously loud-all night long all you hear are the loud sport cars racing their engines sitting at the lights. The ticking on the crosswalk box was a clear as if you were standing outside next to it; probably because the room had windows that were not sealed-they were manual operating windows that would not close completely. It was a miserable experience. Spare yourself and you $$$ and pass on this one.