Guest User
May 10, 2023
Absolute trash of an experience. Booked this Motel on Friday with a discounted rate offered to me. As I was driving from Ajax, ON to Sault Ste Marie, at 1:30pm (1.5 hours before check in) I received an email saying my reservation was cancelled. I called the Motel immediately and spoke with Allen, who was incredibly rude. Here is how the lovely conversation went... I told Allen I got an email saying my reservation was just cancelled. He told me it was cancelled last night (which was a lie) because the Motel did not approve of the discount that ******* was offering (I did not even book through *******). I asked what the price of staying the night was if I rebooked through him, he gave me a price that was only a $7.00 difference from the rate that I paid, and told me that has to come out of his pocket and he has given ******* too much money already. I told him that really isn't my problem, and asked why they just cancelled my booking and did not bother to call and rebook me in. I told him how unacceptable it was to cancel someones booking 1.5 hours before check in and leave them stranded. He replied (and I quote) "You know what? You can go call somebody else, because I don't have time for this." and then he hung up. YEP. Hung up on a customer willing to literally re-book a room with their Motel. I tried to call back to speak to someone else (the owner specifically) and they would not pick up my calls. I went into the Motel once I got into Sault Ste. Marie, got his name, reamed him out for his unprofessional manner and left. Will never try to book their again.