Frank~~~
May 16, 2025
The check-in experience is extremely bad, not recommended!
1. It was originally promised that I could check in at 1:30, but it was delayed to 2:30. During this time, I was waiting in the restaurant, and no staff notified or apologized.
2. The room assigned to me was in the most remote corner, and there was a super high apartment building outside the window. There was no view and privacy. There was a half-fly on the bathroom glass, which was extremely disgusting.
3. When I asked to change rooms, not only did they repeatedly emphasize the extra money, but the upgrade price they quoted was more expensive than the official website. During this period, I waited in the room for nearly 40 minutes, and finally called to confirm whether I accepted the price difference. I didn't care about the feelings of the customers at all.
4. The Thai male employee who received me was indifferent because he could speak Chinese. I strongly suspected that I was given the worst room because I was Chinese. After the complaint, a female manager assistant contacted me, and her attitude was normal.
5. Although the price difference was adjusted in the end, the whole check-in experience was very bad and I would never come again. The price is one of the highest in Pattaya, but the service is not worth the price at all. It is recommended that the management reflect on it.
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Original TextTranslation provided by Google