Guest User
January 31, 2023
The lake is beautiful, of course. Unfortunately, the hotel is run as a scam. The photos online are nothing like their actual rooms. While I reserved a room with a lake view, I was given the key to a strange, cold room in the basement under a parking lot with no wifi and narrow beds, like a dorm room. I was then asked to pay an additional 159 euro to change rooms. By then, it was the middle of the night. Finally, the staff gave me keys to a better room -- in which a couple was sleeping, and they were of course surprised to see someone enter with a key! The staff told me to return later, after that family checked out. When I returned a few hours later, they were still occupying the room... It was just one ridiculous mistake after another. At long last, I was able to transfer to the original room I had booked -- after paying twice and being treated quite meanly and aggressively by staff. I was promised a refund because of this horrible experience, but my payment still has not been returned, and the staff does not respond to emails. It's really a pity, because the area is picturesque and the newer buildings are elegant. In the evening, you can see deer grazing at the water.