Comfort Suites

Out of the hotels I’ve stayed in this is beyond unimaginable. To start off the stay, we were put in the room on the main floor. To which my boyfriend was able to find out we could access the door and unlock it from outside which made us feel extremely unsafe. We were then given a room on the second floor, to which there was no elevator which is fine, but we were not warned. We then got in the room to a terrible stench of tobacco and dust in our room after we were told it was just cleaned supposedly. We walked In and the bathroom had 6-7 gnats all over the mirror and Frame. We were shocked. Later that evening we noticed there to be a bottle of moonshine behind the counter that had a few swigs out of it. The lady at the front desk apologized for not noticing it and said she wasn’t sure whose it was. We went about our evening and slept there despite the trouble. That was a mistake. We woke up to bites on our legs from what we can assume were bed bugs. All three of us have marks along our ankles and feet. We decided to take ourselves to the ER as we are not from town and were scared of the situation. When we were stuck waiting, we called the hotel to tell them we wanted to get a refund. We were ignored by 5 phone calls before being answered. The manager was not only very defensive the minute we told him about the bed bugs, but extremely rude towards me regarding all complaints. He then told me I was accusing his staff of drinking on the job, and I apologized to HIM, for making him feel that way as that wasn’t what I said on the phone. He then continued to defend every problem we had until we brought up AHS into it. He then was willing to atleast refund us our money; but we requested a full review of the room for the hospital records. We are very upset and saddened as this was our first time in Saskatoon and now are never going to be coming back to this establishment ever again. Please make sure you check your space when you arrive that it is safe, sanitary and secure.

Comfort Inn and suites Saskatoon 203 Bill Hunter Ave Went to pull out the couch for the kids for sleeping and this is what we found…a giant dead ant…a couple of blood stains and one other stain…we called the front desk and told them…the guy working the front and another lady came up took a picture but wouldn’t give us another room for the night even tho they had 5 other rooms with king beds in them. He put sheets on the chair for us to change the bedding but the bedding was zippered around the mattress. We decided to leave and upon checking out they said they were only refunding back half of the room. We just checked in at like 430pm this evening and the girls have been swimming. We hadn’t even used the room yet. The lady said we can come back in the morning and talk to the manager. So back we will go! We had to pack up our belongings and our kids at 10pm and find another hotel which took a while since most of them were full. Do not use this hotel! It’s disgusting and they did not treat us good at all!

All was well

Easy check in as I checked in on-line Very spacious Clean

Excellent facility

My husband is disabled and we were given a very spacious room close to the elevator as we requested