Tui Magic Life Sarigerme

Everything was perfect, especially food. Thank you

Review of TUI Magic Life Sarigerme, Turkey I’ve stayed at TUI Magic Life Sarigerme several times now, and that alone says a lot about how much I love this place! Two years ago, I visited with my husband and our 13-year-old son. This June, I came back with my mum for a special mum-and-daughter trip. And I’m already booked to return at the end of August – it truly suits all ages and occasions. From the moment you arrive, you feel the warmth of the team. The hospitality is outstanding, and you’re made to feel like a valued guest every single time. A special mention to the management team – especially Melek – who always goes above and beyond to make everything perfect. The territory of the hotel is simply beautiful – lush, green, and impeccably maintained. Cats wander around living their absolute best lives, and you’ll even spot a few peacocks strolling freely through the gardens, adding to the charm. There’s also a gorgeous adults-only area with a natural waterfall where you can relax in complete peace. The sandy beach and crystal-clear sea are just perfect, with plenty of comfortable sunbeds for everyone. Food is another highlight here – delicious, varied, and beautifully presented. The service is equally impressive, with friendly and attentive staff at every meal. My husband is a bit of a coffee snob, but even he was impressed by the quality of the morning coffee at the coffee bar! For those who like to stay active, the choice of sports is incredible: yoga, tennis, cycling – and best of all, all water sports are included. Our teenager loved the banana boat rides and water-skiing – both absolutely fantastic. If you’re an activity lover, it’s worth downloading the hotel’s app to check the daily schedule – there’s always something going on. If you fancy a little shopping, there’s a small promenade just a 10–15 minute walk from the hotel, filled with a huge variety of “real fakes” for any taste – perfect for some light-hearted bargaining. This time, we’re adding something new: on my birthday, we’re hiring a private boat to explore secluded beaches and discover more of the beautiful Dalaman coastline. The only real downside for me has been the two rooftop à la carte restaurants (Mediterranean and Turkish). While the views from the roof are absolutely stunning, the food itself wasn’t particularly impressive, and each time we ended up back in the main restaurant, which never disappoints. One small tip: the lush, green surroundings do mean there are mosquitoes. Bring plug-ins for your room, insect spray, and anti-insect bracelets to stay comfortable. TUI Magic Life Sarigerme isn’t just a hotel – it’s a place that draws you back again and again. I can’t wait for my next visit!

This is our second year visiting, what a place! The quality of the service, food, accommodation and activities is simply outstanding. Big shout out to the water sports team - my other half got his license for the catamaran last year and made the most of it again this year with the support of the team. We really enjoyed the trip they organised too. The guest service team Sumeyye and Damia were fantastic! Helping us order gluten free food every day and being so supportive when our luggage was lost by the airline. George the TUI rep was incredible helping us out too - it’s when things go wrong you really see how great the team are in helping. The food was as fabulous as we remembered. The different themes every night are a great touch. The special care from the chefs with the gluten free options was exceptional. Also we wanted to call out Duran for his service in at the evening meals - if only we could bottle that work ethic, commitment and all with a smile, all customer service teams need a Duran :) The daily activities supported by the wonderful entertainment crew really made the whole holiday a wonderful experience. From running the classes in the day to entertaining in the evenings and staying up late to make sure everyone has the best time - to do it all over again the next day!! In a nutshell this is a great resort with an amazing team. Could not ask for more x

Have just returned from a wonderful stay at this hotel. Travelling as a family of 6 we found that it truly ticked all the boxes. The staff were so friendly and attentive. We stayed in the Annexe Double Rooms which were so peaceful and meticulously cleaned everyday. The food was a particular highlight—truly a WOW! There were so many different options, all beautifully presented, and traveling with a vegan and a vegetarian, we were delighted by the variety available. Every meal felt fresh, flavourful, and thoughtfully prepared, making dining a real pleasure for the whole family. The beach was pristine, there were lots of water sports to try! Plenty of sunbeds available and shaded areas too. The facilities catered perfectly to every generation, and the overall atmosphere was welcoming and relaxed. We will definitely be returning. Highly recommended for families seeking a seamless, enjoyable, and memorable experience.

Firstly, I would like to start with the positives, George our Tui rep was absolutely amazing at helping solve the issues that we had. The food was mostly amazing, including the buffet restaurant for breakfast, lunch and dinner. We booked the a la carte Turkish night while there and if I’m honest I would highly recommend giving it a miss! I would also like to just say how friendly sercan at the beach bar was. Always had a smile on his face. The girls in the customer relations were also very helpful and friendly. Now for the negatives, when I booked it was for 2 rooms 4 adults, I specifically asked for rooms close together… however our rooms couldn’t have been further apart and on different levels, which was really inconvenient. I’m not sure why this was overlooked and took 3 days for a resolution. The entertainment was absolutely shocking…for example one of the pool games which was not in the pool but rather on the side of the pool was to bounce a ball twice and get it inside the hoop on the 3rd bounce, now these people are supposed to be entertaining guests but my 5 year old nephew could have come up with better activities. We did have the regular aqua aerobics at 11am and water polo at 3pm but in between this it was a case of make your own entertainment. I have never encountered such rude people in my lifetime, no one says please or thankyou, everyone looks miserable and unhappy, there were very few smiles from the majority of the staff..I was laying on a sun lounger 1 day and the glass collector came and picked up the empty glasses and knocked a glass of Fanta orange all over me, no apology, just walked off and I had to find someone to explain what had happened all be it they didn’t understand a word of what I was saying so I had to physically take them to my lounger and show them so they could wash down the lounger and floor so it wasn’t sticky. Moving onto the room… I would have slept better on the sun lounger. The mattresses were hard and uncomfortable and only had 1 pillow each, they were also single beds pushed together however they moved on their own, and were on sliding runners which is very bizarre. On several occasions we ordered drinks and never received them. We booked for 10 nights however after 5 nights we paid extra to leave early and fly home as this stay had a massive impact on my husband’s mental health and well being, We would never return!,

We booked the most expensive suite in the hotel, the "Bungalow suite," expecting an exceptional experience for our special occasion. Booked in advance (February), paid full price. We were therefore profoundly disappointed upon check-in to discover our room is the most cheap room with a direct view of the hotel's parking lot. When we immediately brought this to the attention of the front desk staff, we were informed that the hotel was fully booked and no other rooms were available. No apology or attempt to rectify the situation (such as a partial refund, upgrade on another night, or even a dining credit) was offered. We were essentially told that the room is "subject to availability," a clause that seems to be a catch-all excuse for not delivering what was explicitly sold and paid for. We were regular guests of this hotel for years, but It is impossible to overlook the fact that we paid a premium price for a premium feature that we did not receive. The entire experience felt like a classic "bait and switch." For the amount of money we spent, we expected transparency and integrity, not excuses. We cannot recommend this hotel to anyone, as you cannot be guaranteed to receive what you pay for.