Guest User
June 7, 2024
Great location within a two block walk to historic downtown Saratoga, with its various restaurants and wine bars (no cute shops, though!). Parking is free for Hilton Diamond members. When we checked in, there were three employees at reception, none of which offered the expected warm Hilton hospitality welcome. Never did they recognize my elite status, explain my property, benefits, or offer an upgrade. I had to ask. At breakfast, staff was similarly nonchalant, with several going over to the buffet and taking food, which was consumed on their walk back to the kitchen. Another employee was eating breakfast on the table next to us with her reports spread out in front of her. We had to ask for water and silverware. It was almost like they didn’t want us there. I see an opportunity here for some customer service training. The room itself was clean and quiet. Good Wi-Fi and comfy bed. Housekeeping staff in the hallway greeted us as we passed by which was nice. Would I stay again? Possibly, but I’d skip the restaurant and be prepared to ask again for my elite benefits.