The Ritz-Carlton, Sarasota

Really outstanding service. I was a repeat customer so they comped my drinks at the pool. The private beach is fantastic. Food was also excellent and the rooms were well appointed. Highly recommend. Ben in the club lounge was amazing.

Before coming to the hotel, I read some of the reviews on TripAdvisor, and was expecting a different experience. I’m pleased to share that we’ve had a wonderful 7 day stay. The rooms are comfortable, our double queen room has a balcony, spacious marble bathroom, and is well appointed. The bed linens and towels are just nice, good quality - soft crisp sheets, heavy soft towels. There is a fray on the carpet, and the furniture isn’t pristine - but it’s totally fine, and all in reasonably good shape. Housekeeping has come daily, and we’ve been offered turn down service as well (we didn’t have to request it). We appreciate the refreshing of towels, bottled water (complimentary), and chocolates on the bed. The food at Jack Dusty has been good, service has been generous - and prices are high, but not out of line with the area. The fried whole snapper is wonderful. We ate at Rufa, the outdoor patio small plates venue and had almost everything on the menu. 8 of 10 items were fantastic and none were bad. Pool area and staff are wonderful. The Beach Club is lovely. And the service is also great - if a little too practiced. We enjoyed getting chairs on the beach one day and by the pool another. We ate in the restaurant and by the pool - all good experiences. So thank you Ritz Carlton Sarasota team. We had great interactions with Ari (Rufa); Nila Peter and Chloe (Pool); Nicole, Lyle, Dina (Jack Dusty), Zack (front desk), Jim (bell) and many more.

it is a run down hotel. A/C doesn’t work. The physical plant is very bad. It so obvious they did a very superficial refresh with never really addressing the structural flaws in a very old and not well maintained hotel. Then go to service - failure of housekeeping to clean the room or show up at 5pm and then an hour later to do turn down service. Put a do not disturb sign on the door - three times they ring the bell to the suite, like there is no sign there. I three decades, i have never seen a hotel do that. Restaurant is painfully slow Our travel agent passed on the complaints to the manager, she was referred to someone that had only worked there a few weeks, then the manager wanted to speak with me and never called. This hotel needs to be closed down, probably knocked down and a new one rebuilt.

The staff in the lounge were wonderful. AMAZING! However, housekeeping didn't come twice in 4 days. We paid for club access and everything (minimum $4000 for these days) for 4 nights and no cleaning. The housekeeping was doing turn down service and I asked why they hadn't cleaned and said, "they had to do turn down service". The room smelled, it was gross -- we had no towels -- 50% of the time. The manager Sanjeev Suri, really didn't care. He credited a dinner that only 2 of the 3 of us went to and was extremely rude. I have been a Ritz Carlton Gold member for 20 years and in the time we only visit Ritz Carlton's. I will NEVER NEVER NEVER come back to this location. Sanjeev made that happen. Sadly, he ruined our special trip with my daughter as she goes off to college. This was our last family trip and no one cared especially him -- at all.

Been coming here for over 17 Years love it. Kids have always played in the pool. Now kids can no longer play ball on the pool. Make sure if you bring your kids you send them onto the beach to throw a ball. Unreal! May think twice about coming back again! If you want no kids playing in a pool go to an adult inclusive resort. This place was family friendly! Not anymore