Jozankei Onsen Higashi 3Chome 231, Minami Ward, Sapporo City, Hokkaido, 061-2302, JapanView Hotel Details
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Chalet Ivy Jozankei Guest Reviews
4.9/5
Outstanding
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.9
Service4.9
Cleanliness4.9
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All reviews(58)
Positive reviews(39)
Reviews with photos/video(17)
Friendly owner(19)
Awesome stay(18)
Awesome rooms(12)
Loved the view(9)
Relaxing hot springs(6)
Quiet & comfortable(5)
Tasty dinner(5)
Guest User
Deluxe Suite
Stayed in Nov 2024
Family
24 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Had an amazing stay at Chalet Ivy, a new modern ryokan with traditional feels.
The room is very spacious with comfortable modern amenities, with an in-room private onsen, with unobstructed snow covered views.
Dinner and breakfast here are one of the best, the sequencing of dishes and the amount are just right. Your get to explore various dishes and each dishes are so meticulously done.
One of the best perks here are the lounge, the snack bar and drinks bar are awesome. Stocks with best Sapporo snack and drinks for you to grab at any time.
Definitely one of the best resort ever, will return for sure.
6/7
Response from Property: Dear Sir or Madam,Thank you so much for your complement. We are so happy to hear that you enjoyed Japanese cuisine which we served. Please come back again. We are always here and welcome your next stay. Thank you so much.
JT @ HK
Corner Suite
Stayed in Mar 2024
Couples
14 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Amazing resort and the best in the area, nice room, nice view, the staffs are super friendly and professional 👍🏻
6/10
Response from Property: Thank you so much for your comment and wonderful pictures. Please come back here again. We are always here to welcome you. Thank you.
Lverjie
Deluxe Suite
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 9, 2025
The hotel I was looking forward to the most before the trip started.
After checking in, I found that the negative reviews were correct.
We were greeted by a Chinese clerk after arrival.
The check-in process was very smooth.
The room was a suite with spacious space and a large snow view.
You don’t have to go to the public hot springs if you bring your own private hot spring.
When you check in, you will be given a wine card with several wines for free.
There are also many Japanese snacks on the first floor for you to pick up.
Breakfast and dinner are also very ceremonial, and the overall experience is very good.
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6/9
Guest User
Deluxe Suite
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 25, 2024
Very quiet, the hotel is new, except for the high price and the food for breakfast and dinner that I am not used to (Japanese food is well known), there is nothing wrong with it
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Impo
Deluxe Corner Suite
Stayed in Sep 2024
Family
13 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Very good, very good. The food is delicious, the hot springs are crispy. It's close to the city!
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6/8
Response from Property: 感謝您的入住。我們期待再次見到您。
Hegeshandesongge
Deluxe Suite
Stayed in Sep 2024
Other
3 review
5.0/5
Outstanding
Posted on Oct 18, 2024
I accidentally left my iPad on the bus (Kappar Liner) in a hotel, and the hotel staff helped me contact the bus company and retrieved my iPad. This time I took my iPad to experience the hotel with my mother. The service was very good, the room was quiet, the view was beautiful, the restaurant provided an elegant dining environment and rich and delicious food, and I enjoyed local Hokkaido products. I highly recommend that everyone experience this hotel, and you can enjoy the beautiful scenery while giving yourself a good rest.
On the way to the hotel, I accidentally left my iPad on the bus (Kappar Liner), but the hotel staff contacted the bus company and I was able to get my iPad back safely. This time I stayed at the hotel with my mother, and the service was excellent, the room was quiet, the view was beautiful, and the restaurant had a rich and delicious meal in an elegant atmosphere. I was also able to enjoy authentic Hokkaido ingredients, and I was very satisfied. This hotel is perfect for refreshing your mind and body, and I would definitely recommend that everyone visit.
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Response from Property: Thank you for staying at Chalet Ivy Jozankei. I'm glad that your belongings were found quickly, and I'm glad that you and your mother enjoyed your meal. Please stop by again when you visit Hokkaido. Thank you very much.
Guest User
Two Bedroom Premium Suite
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 26, 2024
Lounge bar is very sincere! The bar provided in the room is also very generous! Make our family want to visit again
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Response from Property: Thank you so much for your stay. We are all so happy that you enjoyed staying at our hotel especially "The Lounge".We serve some different kind of snacks every day. We hope to see you in the near future again. Thank you.
Guest User
Deluxe Suite
Stayed in Aug 2024
Couples
22 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The environment, rooms, and services are all first-class. There are not many people and it is relatively quiet. The dinner is Michelin-level and very exquisite. The room has a private bath, which I particularly like. The breakfast is also good.
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Response from Property: Thank you so much for your stay with Chalet Ivy Jozankei. We are so happy to hear that you enjoyed meal and hotsprings. We hope to see you again in the near future.
임규아
Corner Suite
Stayed in Jul 2024
Couples
7 review
5.0/5
Outstanding
Posted on Aug 28, 2024
I was satisfied with the service, cleanliness, and facilities. I was able to rest comfortably without any inconvenience :)
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Response from Property: Thank you so much for staying at Chalet Ivy Jozankei. We also enjoyed to communicate each other during your stay. Please come back here again. Autumn and Winter is also such beautiful season. We hope to see you again in the near future.
Guest User
Deluxe Suite
Stayed in Jan 2024
Family
3 review
4.7/5
Amazing
Posted on Mar 3, 2024
It is an hour and a half away from the airport, and there are two roads to Sapporo and Otaru, both of which take more than an hour. If you need to go out, you must reserve a car with the hotel in advance. If you don't have a car at the moment, you must reserve a car with the hotel in advance.
The hotel provides snacks and a self-service bar after 9 pm, and you can also buy food at a nearby convenience store. Apart from this, no other nearby restaurants or bars are found to be open.
The room is very nice, the environment is very quiet, the hot spring is very comfortable, the hotel service is very good, and the meals provided are exquisite and delicious.
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PeterZhu925
Deluxe Corner Suite
Stayed in Dec 2023
Family
11 review
5.0/5
Outstanding
Posted on Jan 30, 2024
This hotel should be the hotel with the best service and environment that I stayed in for 7 days in Hokkaido! When you open the door and see the flying snow outside the window, it is really healing, and the feeling of fatigue is gone in an instant! The hotel's service is also very Japanese-style, making you feel at home, and the snacks and biscuits provided are also delicious! There is also a private hot spring in the room. It is really nice to enjoy soaking in the hot spring and looking at the snowy scenery. The only drawback is that there is not much to visit around. Unless you are here for skiing, I think two nights are enough to enjoy it.
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amanda8108
Deluxe Suite
Stayed in Dec 2023
Family
24 review
5.0/5
Outstanding
Posted on Jan 28, 2024
The check-in experience was very good, breakfast and dinner were exquisite, the hotel facilities were very good, and the environment was comfortable, suitable for vacation. In addition, because the converter was left at the hotel, the hotel helped to send it back to the country, which was really considerate.
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Guest User
Deluxe Corner Suite
Stayed in Jun 2024
Family
7 review
4.7/5
Amazing
Posted on Jul 17, 2024
The service is very good. The entire hotel staff has a very high level of English. The 24-hour snack counter on the first floor has a variety of varieties, and comes with complimentary wine cards, giving travelers the feeling of leisurely enjoyment. The diversion of tenants here is very good, there will be no noisy people, and you can completely enjoy a quiet vacation.
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Response from Property: Thank you for staying at Chalet Ivy Jozankei the other day. We are so happy to hear that you were able to relax and enjoy staying with us. The snacks in the lounge which opens 24 hours, are changed little by little so that guests staying multiple nights can enjoy them as well. We hope you enjoy it next visit Thank you so much for your message.
Guest User
Deluxe Suite
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The most recommended hotel in Jozankei! It's great to have a private soup in each room, the view is very good, and the meals are very rich.
The staff's service is super good, especially Summer's detailed explanation. We also helped arrange a taxi drop-off service at a particularly favorable price! We stayed for two nights on Christmas Day, and the hotel thoughtfully prepared small gifts for the children ❤️ See you next year!
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6/9
Alex the Free
Deluxe Suite
Stayed in Nov 2023
Couples
82 review
5.0/5
Outstanding
Posted on Dec 8, 2023
The facilities of this hotel are very new and the scenery is beautiful. The rooms are big and the food is delicious. I will continue to stay in this hotel if I have a chance to come next time. Each room has its own private hot spring.