Guest User
March 21, 2024
The caravan park is located in a beautiful spot just a two minute walk to one of the most beautiful beaches I have seen on my travels along the coast. When I called to finalise my booking the gentleman I spoke to was nice and put me in a spot close to the toilet block which is appreciated being a solo female traveller. The park wasn’t to bad, they had a games room, basketball court, the pool looked really nice and there was a mini golf which I believe you have to pay for which I think is a bit rich when your paying to stay at the park. I arrived late at night after a six hour drive. I managed to find my site no problem. Then I went to the bathroom and needed a code to get in. You get a A5 sheet with codes and wifi details and a rules page on the back of the map. I read the rules but didn’t notice in the top corner the code for the toilets as I was to busy reading the rules. Being so late at night because I didn’t see the code or expect it to be on the rules page I couldn’t get into the toilet block at all. I couldn’t have a shower and I couldn’t use the toilet. I woke up in the middle of the night and had to go to the toilet on the grass, extremely uncomfortable and embarrassing. The number I called on the A5 slip advises to call anytime so I did and no answer. I had to leave a message and I advised of my disappointment. Can I make a suggestion that you put the toilets code on the A5 slip with all the other codes and wifi password, that would make more sense and be more visible for guests to see. I advised Reception in the morning and there was two gentleman there. One of them looked at me like I was an ***** pointing out to me where it was. I then advised that when I went to the bathroom in the morning I managed to get in because the cleaning lady was there. That’s my next disappointment. The cleaner was playing 9-5 by Dolly Parton full blast in the toilet and after just waking up it completely rattled me plus I’m on holidays and I’m not working 9-5! She was running around like she was on something and it was overbearing first thing in the morning. I advised reception just to make them aware and maybe say something to her. I got an extremely arrogant response from one of the guys that “I should have told her to turn it down”. No as a paying guest I should not have to do that, I’m not her boss and it is your job to tell your cleaner to tone it down for the comfortability of your guests. The response made me very upset as I don’t like conflict. The other guy did say he will talk to her. That’s all that should have been said in the first place. The way the first guy spoke to me was a shock and I am basing my 3 stars on his terrible customer service.