Palace Hotel & Spa Monte Rio
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Sao Pedro do Sul

Palace Hotel & Spa Monte Rio

Cruzamento com a variante - Várzea, Estr. da Lameira, Sao Pedro do Sul, Viseu District, 3660-688, Portugal
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With a stay at Palace Hotel & Spa Monte Rio in Sao Pedro do Sul, you'll be within a 15-minute walk of Termas de Sao Pedro do Sul Hot Springs and Termas De S. Pedro Do Sul. This spa hotel is 0.6 mi (1 km) from Termas de Sao Pedro do Sul Town Square and 0.7 mi (1 km) from Termas Gardens.Show More
We Price Match
hotel overview picture
3.4/5Cleanliness: 3.4
All 11 Reviews
Amenities
Outdoor swimming poolSpaGymParkingFreeAirport pick-up service24-hour front deskAirport drop-off serviceConference roomBusiness centerWi-Fi in public areasFree
All Amenities
Surroundings
Airport: Viseu Airport
(25.4 km)
Landmarks: Clube De Campo Do Gerós - Serviços E Turismo Lda
(120m)
Landmarks: Fit Club - Fitness Lafões Club
(220m)
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Rooms

Guest Reviews

Policies

Services & Amenities

Suite
9

Suite

1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Room Details
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Single Room
9

Single Room

1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Room Details
Check Availability
Double or Twin Room
5

Double or Twin Room

2 Single bed or 1 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
Towels
Room Details
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Guest Reviews(11)

3.4/5
Verified Reviews
  • Cleanliness3.4
  • Amenities3.4
  • Location3.4
  • Service3.4

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. PHP 69.97). Trip Coins can be used to save instantly on room rates.

P‍a‍s‍s‍e‍n‍g‍e‍r‍1‍9‍3‍6‍7‍1‍6‍7‍8‍1‍3
October 8, 2023
Funcionárias muito educadas e prestáveis, Quartos espaçosos, camas e almofadas confortáveis. Pequeno-almoço variado e com qualidade. Hotel a recomendar, a repetir , boa relação preço qualidade, bom para famílias e para grupos, ...Julio Antunes
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 4, 2023
Já tinha estado neste hotel em 2021 nessa data fiquei com uma boa impressão por isso decidi voltar 2 anos depois, fiquei um pouco desiludido a degradação do mesmo é bastante visível, a climatização do quarto é zero a insonorização péssima valeu pelo piscina dinâmica interior . Não vale as quatro estrelas.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 6, 2023
Ambiente acolhedor, staff muito educado e prestável. Quartos espaçosos, camas e almofadas confortáveis. Pequeno-almoço variado. Refeições com boa apresentação e saborosas. Piscina limpa e espreguiçadeiras confortáveis. Hotel seguro para quem viaja sozinha.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 8, 2023
Reservei por telefone, um quarto para 3 pessoas, ao qual fiz referência que queria um quarto com varanda. Na chegada ao hotel e já na recepção não aparecia ninguem para atender...passado algum tempo de seca, lá veio a recepcionista, nada simpática e lá fizémos o check-in a muito custo, isto porque ela estava constantemente a insistir ao telefone com alguem do hotel para descer e vir fazer uma tosta mista para um hospede que já soprava de tanto esperar...entretanto lá seguimos para o quarto...ao entrar no quarto, deparámo-nos com um quarto pequeno, sem varanda, e só com uma cama de casal. Saímos do quarto e fomos reclamar que não foi o quarto pedido e a mesma recepcionista (salvo erro de nome Paula) sem o minimo de simpatia, informou que não tinha mais quartos disponíveis. Ficámos incrédulos!! Depois de alguma troca de palavras, exigimos a devolução do dinheiro e ela sempre muito antipática, lá fez a devolução do dinheiro sem um pedido de desculpas pelo sucedido, e lá fomos embora. Depois deste sucedido, debrucei-me melhor sobre os comentários deste hotel, pelo que percebi que afinal tem imensas reclamações e comentários negativos... Horrível!! não voltarei , nem recomendo em nada este hotel.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 9, 2023
Hotel datado. O único ponto positivo é o pequeno almoço e, para bufete, por 25€ por pessoa, as refeições são de qualidade e quantidade. Poucos funcionários, com serviços de apoio fracos ou inexistentes. Publicidade enganosa em relação à piscina exterior que estava fechada sem aviso. Para se usar a piscina interior, tem que se pagar cerca de 18€ por pessoa, durante 1h, estando esta sem vigilância e sem cadeiras/ espreguiçadeiras, e apenas com uma espécie de cabides para pousar os roupões. Para um hotel em cujo nome figura spa, é um engano, pois a sauna e o banho turco estavam fechados. Os quartos nem minibar têm nem tão pouco amenities. Apenas 2 pequenos sabonetes e um recipiente sem designação se é apenas gel de banho e/ ou shampoo. Para um hotel de 4 estrelas, com reclassificação em 2013, fica muito a desejar.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
A pandemia "estragou" com certeza este espaço, em tão bonito sitio, mas as faltas de cuidado dos quartos não acaba com este argumento. Quando se reabre um unidade destas existem cuidados que ilustro com fotos. Alem disso pouco pessoal, pois com o bar ao lado da recepção tivemos de esperar que uma das colaboradoras que estava a fazer check-in nos atendesse. Só fiquei uma noite, mas muito sofrivel para um "4 estrelas". Falta de cuidados na li.peza do quarto. Tínhamos no nosso quarto uma porta que comunicava com o quarto do lado com achave na porta (foto em anexo). O pequeno almoço é razoável. No meu entendimento 3 estrelas mas somente que tão agradável lugar (São Pedro do Sul) e suas gentes merecem ser visitados.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
Higiene deplorável; falta de equipamento nos quartos; cama de bebé em falta; serviço incapaz de suprir as lacunas. O pessoal do hotel estava atarantado para conseguir resolver os vários problemas que surgiram nos diferentes quartos da família. Não houve um que não tivesse problemas.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
Nem uma estrela merece. Que vergonha. Horrível. Pior hotel que alguma vez passei. Nogento. E nogento as pessoas que lá trabalham. Fomos super mal tratados. Quartos SEM LUZ A FUNCIONAR Quartos QUE SÓ ABRIAM COM FACAS Pedíamos o livro de reclamações nem nos deram Pedíamos o nome dos funcionários e CHEFES DE SALA e não nos deram. Negaram nos. Estivemos mesmo para chamar a polícia. Nunca fui tão humilhada e mal tratada como neste hotel. Ninguém tem educação. FUNCIONÁRIOS SEM EDUCAÇÃO E SEM SIMPATIA. HORRÍVEL NUNCA MAIS
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
I've been careful about how I wrote this, as I do not intend to unfairly slur or critique a hotel. I know that reviews are important for business, and that a poor one may negatively impact the hotel, but after the experience I've just had I feel it necessary. We arrived at the hotel late on Tuesday evening, and were greeted by a receptionist with very little English (understandable as its a foreign country but part of the hotel's description includes English speaking staff). The receptionist told us that our price did not include the pool. I told her we wouldn't be using the indoor pool as there is an outdoor pool (clearly advertised on ***********). The receptionist told us that the outdoor pool was unavailable (no reason given) and told us if we wantes the indoor pool it would be €20 per person, per day. Going to a sunny country from Ireland, we were very excited for the pool, and were extremely disappointed without it. Exhausted, we said that we would have a think about it and get back in the morning. Upon entering the hotel room, we noted that the Air Conditioning was broken, there was no safe (advertised on ***********), no balcony, and the fan in the bathroom was not working. We decided to wait to speak to a receptionist with better English, but when we approached the desk at lunch time the next morning we saw the same receptionist. We explained that we weren't happy with the room. We eventually were given a new room on Thursday, following several interactions with reception (no English speaking receptionist available) and a very intimidating interaction with a member of housekeeping, who proceeded to speak very aggressively at me in Portuguese when she realised I was unhappy with the room. She actually knocked on the door a few minutes after we got the new room and walked in to inspect it! Unfortunately this was not the last of alercations with this housekeeper. Our new room had no safe, no balcony furniture and was very outdated. We couldnt use the wardrobe as it smelled very bad, musty. The room was not cleaned once during our stay. By day 4 we had to go to reception and ask for towels and toilet paper. They couldnt understand us and we only got towels. Our toilet stopped working by Friday and we had to manually flush it. The food in the hotel was poor. Breakfast was free but not good at all. Dinner was €25 a head, very expensive for the village, and consisted of reheated meat and salty potatoes. On Saturday evening while going for dinner, the housekeeper mentioned earlier walked past us, shouted 'Oi!' to us, and then told us in broken English that she was sorry she never got the chance to clean the room. We said it was ok (even though it obviously isnt but she was very intimidating), walked off, and she shoted 'Oi!' at us again, asking if we wanted towels (we had gotten our own that day from reception). The hotel also claims to have sound proofed rooms, and this is also a lie. Building was taking place in the hotel and we heard

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds are not included in the total price. For details, please contact the hotel.

Breakfast
TypeWestern
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Opened: 2013
  • Number of Rooms: 99
With a stay at Palace Hotel & Spa Monte Rio in Sao Pedro do Sul, you'll be within a 15-minute walk of Termas de Sao Pedro do Sul Hot Springs and Termas De S. Pedro Do Sul. This spa hotel is 0.6 mi (1 km) from Termas de Sao Pedro do Sul Town Square and 0.7 mi (1 km) from Termas Gardens.

Pamper yourself with a visit to the spa, which offers massages. You can take advantage of recreational amenities such as a health club, an indoor pool, and a seasonal outdoor pool.

For lunch or dinner, stop by Restaurante, a restaurant that specializes in Regional cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily.

Featured amenities include a 24-hour business center, a 24-hour front desk, and an elevator. Free self parking is available onsite.

Make yourself at home in one of the 99 air-conditioned rooms featuring minibars and LCD televisions. Satellite television is provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.

Services & Amenities

Outdoor swimming pool
Spa
Conference room
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About This Property

Nearest AirportViseu Airport
Distance to Airport25.43KM
Average Price FromPHP5307
Hotel Star Rating4