Selina Madalena Sao Paulo

I love Selina. I always stay there and recommend it.

I didn't have a good experience, the bed sheet and pillow smelled like sweat, I believe they didn't change it after the previous guest, as it didn't smell good and I was itching all night and when I woke up, unfortunately I was so tired that I didn't have any strength to go and complain and try to change rooms. There is no phone in the room and no one responds to WhatsApp. I took the micro room option, the bathroom is in the external area in the corridor, shared with 3 other micros, but it should only be accessible with the release card, as it is open and anyone can use it, the bathroom is almost always dirty and without paper, I told reception 3 times that the hand paper holder was stuck and no paper was coming out and no one resolved it either time. There's a shared kitchen, cinema, library and a restaurant downstairs, the breakfast is good, everything is delicious and fresh, it's worth getting the Selina coffee. Highlight for Laura's service at the reception, she was super attentive and polite at all times, I really liked her!

Very bad experience. On our second day of stay two more friends arrived so we asked if we should change rooms because it was a different reservation and they told us no. After leaving the hostel they told us that we had to return to change the room. We lost about 2 hours to come back and make the change because it took them a long time to assign us our beds. We moved our things to the new room but even though the check-in time had already passed, the beds were still not cleaned and were very dirty. We left our suitcases and left, when we returned at night one person in our group did not have a bed because the beds had been over-assigned and they assigned him another room. Another of the beds was dirty, they didn't clean it and we had to wait until they found someone to clean it. On our last day we arrived to have our breakfast that was included and we waited more than 1 hour and they did not serve us, we asked and they told us that they forgot our order. We waited another half hour and they didn't bring it so we ordered it to go because we couldn't wait any longer. It was almost two hours. In general the service is very bad, very little concern for customers and when mistakes are made they do not even look forward to repairing them. I would never go back.

Dirty pillows, leaky bedding, poorly maintained accommodation... terrible experience! There is no point in everything being biodegradable/vegan/cruelty free etc. if the place does not provide guests with THE MINIMUM, which is HYGIENE. Our blanket had a disgusting stain, sheets with holes, horrible. The finish on the bathroom sink was moldy and poorly done. It is clear that the structure of the entire place requires maintenance. 4 days of accommodation and not once was room service provided, even upon request. The sound insulation is terrible or non-existent, making it impossible to sleep. Even inside the individual accommodation, the walls are dirty and broken in several places, the switches don't work properly and the lights at the head of the bed don't turn on. 1st and last time in this place.