Charlie Aeroporto Congonhas CGH

The price is very suitable, there is a swimming pool, facial recognition is required to enter the door, and there are two doors, which is very safe. But before checking in, you have to check in online and upload photos and passports. The soundproofing of the room is okay. Closing the window is better than expected. The only bad thing is that there is no breakfast.

Very comfortable in every aspect and the service is in place.

Self-service hotel, no front desk, no staff. You can't check in with your passport. You need to contact the hotel using whatapp and register yourself according to the website. If you are coming to Brazil for the first time or do not speak Portuguese, please choose carefully. If you have experience or are looking for something new, you can try it

Clean and very functional hotel, has everything you need, very large room.

Hotel muito bem localizado,próximo ao aeroporto.Não tem recepção,até aí ok. Mas tem uma pessoa que fica atrás de um vidro espelhado(Guarita).Não sei quem falou pra ele que,ele era dono do hotel. É uma pessoa totalmente sem escrúpulos,sem receptividade as pessoas.Com certeza se fosse dono não seria assim,tão arrogante pois se não,logo logo seu Hotel estaria sem hóspedes,então não teria como manter seu negócio. Fica aqui minha crítica que espero que levem para o lado construtivo.

O hotel tem uma otima localizacao, muito perto de congonhas, quartos bons , so que poderia ter pelo menos uma agua no quarto, cheguei da feira que fui em SP e a maquina que vende agua nao estava funcionando, ou seja fiquei sem nenhuma agua no quarto ja que eram 23:00, tive beber agua da torneira, pois o ifood cancelou meu pedido, e nao tinha nada perto para sair e comprar, a unica maquina nao estar funcionando e nao ter disponivel no quarto é um ponto de atencao para quem recebe hospedes

I just don't give it ZERO because it doesn't have ZERO stars. Not to be unfair, good rooms! Comfortable, however, no peace of mind to rest (rooms facing the airport). Extremely poor and disgusting customer/guest service. ZERO EMPATHY, especially service from Gustavo and Cris (who only gave their surname) and they refused to send me a copy of the accommodation contract and exchange regulations that were not presented at check-in. These are two people who need to be seriously reoriented on how to work on the front line in terms of “quality of care”. They take a long time to respond and when they do respond, they type rehearsed copy-and-paste responses. You type a huge text explaining a certain problem and they don't show the slightest concern about solving that problem. I was allocated a room facing the Congonhas airport apron without a choice. It's impossible to sleep with the thunderous decibel levels on planes. To change rooms, they require payment of cleaning fees, given that we had been in the room for less than 2 hours. The service provided goes completely against the basic items of the Consumer Protection Code. The system practiced by the hotel violates basic premises of consumer rights. Anyway, I highly don't recommend it, stay away as you will be completely alone and helpless in this place, given the incompetence of the attendant team to deal with the most basic situations possible, from asking for a pillow to even changing rooms where they will want to shove you in. abusive fees without the slightest legal meaning.