Valdinei Aparecido Biazini
October 3, 2023
The compliments are for the hotel. For trip.com it was the first and last purchase. There is no transparency in values. It showed a value below that of other competitors and when we accessed it to finish, it added values for taxes and fees, which leaves the impression that they were the values of taxes and fees that other sales sites leave for us to pay at the hotel. We arrived at the hotel and there were taxes and fees, demonstrating that trip.com was not transparent. I complained through the app and was ignored, with no response since Thursday, September 28th.
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