Ocean Sta Resort Hotel

Ocean Sta Resort Hotel Reviews

Ocean Sta Resort Hotel

Room 207, 2nd Floor, Building 1, Atlantis Tang'an Community, Haitang North Road, Haitang District, Sanya, Hainan, ChinaSee Hotel Details
Ocean Sta Resort Hotel
Ocean Sta Resort HotelOcean Sta Resort HotelOcean Sta Resort Hotel
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1 night

Guest Reviews

9.3/10
Very Good
470 review
Verified reviews
Location9.4
Amenities9.3
Service9.2
Cleanliness9.3
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All reviews(470)
Positive reviews(451)
Reviews with photos/video(180)
Nice sea view(95)
Clean pool(49)
Great swimming pool(49)
Close to beach(41)
Perfect for kids(29)
Many amenities(24)
Well decorated(5)
Well designed(5)
Negative reviews(19)
M515673****
Deluxe Suite - 2-Room, Sea-View
Stayed in Oct 2024
Family
2 review
9.5/10
Amazing
Posted on Nov 24, 2024
We’ll definitely come back
Response from Property: Thank you for your recognition, we will do the best, looking forward to your next visit.🌹
1868480****
Superior Garden-view Suite
Stayed in Jul 2023
Family
4 review
10/10
Outstanding
Posted on Aug 31, 2023
Very very very very good
Response from Property: Thank you very much for your praise. I am really super excited to see my five-star review. I am very lucky that Ocean Star Seaview Resort Hotel can be your stop on the long journey, so that you can feel the warmth of returning home and make your journey more enjoyable. We only made a little bit of warmth, but we all accepted it. It must be a special fate that allowed us to get to know each other. The stream is slow and the time is soft. We will continue to provide more perfect services to you as always. Excellent service, wish you all the best, and look forward to meeting you next time ~
_WeChat247397****
Superior Garden-view Suite
Stayed in Nov 2022
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 18, 2022
Very good
Response from Property: 尊敬的賓客您好，非常感謝您對酒店的好評和喜愛！出門在外，住的舒心是每個旅客的期望，也是我們酒店的終極目標。我們會不斷努力，給您更無可挑剔的專業和細節體驗，令旅途盡善盡美，希望您下次來三亞出行，能夠再次選擇咱們海洋之星度假酒店，我們不見不散哦~~
M871540****
Superior Garden-view Suite
Stayed in Sep 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Oct 20, 2025
The environment is good, the view is wide, the huge swimming pool downstairs is very nice, and the sea view is unbeatable
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're delighted that you chose Haitang Bay Ocean Star Seaview Resort Hotel. Your review is a boost for our guests! Located in the heart of Haitang Bay, the hotel offers the convenience and hustle and bustle of the city. Home is a haven, a cozy nest, and a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back home! 🌹
_WeChat228466****
Deluxe Sea-View Two-Bedroom Suite
Stayed in Sep 2025
Family
2 review
10/10
Outstanding
Posted on Oct 13, 2025
The room is large enough for two families. It's very clean and has a beautiful sea view. There's a slide and a swimming pool downstairs, making it perfect for bringing children. The beach is less than five minutes' walk away.
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable review. We are delighted to learn that you enjoyed your stay at our hotel. Your satisfaction is our greatest motivation. From the comfortable rooms to the attentive and courteous service, every detail made you feel at home. We look forward to your next visit and wish you a pleasant journey.
M18803****
Five-Bedroom Luxury Pool Villa With Full Kitchen & Washing Machine
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Aug 16, 2025
A perfect experience staying in a Sanya villa! Choosing the right accommodation was crucial for this trip to Sanya! The four-bedroom villa we booked perfectly met our needs. From the moment we walked in, we were immediately impressed. The front desk was incredibly friendly and efficient, with no fuss at all. Even more amazing was the butler service. Whether we needed directions or needed to make a last-minute purchase, they were always responsive and reliable, truly demonstrating their integrity. The location was impeccable, just a ten-minute walk to the duty-free shops, making shopping easy and convenient. The complex felt like a hidden garden in the city, with lush greenery and elegant scenery. In the evening, I even captured a stunning sunset from the terrace. The orange-pink glow of the sunset bathed the sea, creating stunning images. Whether it was the service, location, or ambiance, I couldn't fault it. I'll definitely stay here again next time I'm in Sanya!
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable review. We are delighted to learn that you enjoyed your stay at our hotel. Your satisfaction is our greatest motivation. From the comfortable rooms to the attentive and courteous service, every detail made you feel at home. We look forward to your next visit and wish you a pleasant journey.
1379441****
Three-Bedroom Pool Villa With Full Kitchen & Washing Machine
Stayed in Jun 2025
Family
25 review
9.7/10
Amazing
Posted on Jul 29, 2025
Facilities: Washing machine and swimming pool. Cleanliness: The villa was adequate. Service: The housekeeper was very attentive. Environment: Located next to a seven-star hotel, a ten-minute walk from the beach. One of the three rooms is relatively small, but the others are quite large.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're delighted that you've chosen Haitang Bay Ocean Star Seaview Resort. Your review is a real boost for us! Located in the heart of Haitang Bay, the hotel offers the convenience of urban life and the bustle of the city. Home is a haven, a cozy nest, a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back!
Yangguangzhisa
Superior Garden-view Suite
Stayed in May 2025
Traveling with friends
3 review
3.5/10
Posted on Jun 3, 2025
The room was old and the toiletries were low-quality. There were all sorts of insects in the room, including cockroaches and lice, crawling around the bed. The front desk staff were extremely rude and ignored everything they said. They were very arrogant. Isn't cleanliness a priority?
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're delighted that you've chosen Haitang Bay Ocean Star Seaview Resort. Your review is a real boost for us! Located in the heart of Haitang Bay, the hotel offers the convenience of urban life and the bustle of the city. Home is a haven, a cozy nest, a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back!
M630493****
Superior Garden-view Suite
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 31, 2025
Who in my family understands? This stay at Atlantis Tang'an was a truly magical experience. The room had an unparalleled view. From my bed, I could see the stunning ocean view. Waking up to the sunrise over the ocean in the morning put me in a fantastic mood all day. The interior was luxurious and cozy, the amenities were comprehensive and high-end, and the smart home was incredibly convenient. The amenities here are incredibly rich. Water World is nearby, making it incredibly exciting. There's a restaurant downstairs, with a dizzying array of delicious food. The service was impeccable. The housekeeper was always available to help with any questions. You can also enjoy one-stop housekeeping services, which is perfect for those who don't have the time to manage their own home. All in all, this stay was a fantastic experience. I'll be back next time! Highly recommended.
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6/8
Response from Property: Dear guest, hello! We're delighted that you've chosen Haitang Bay Ocean Star Seaview Resort. Your review is a real boost for us! Located in the heart of Haitang Bay, the hotel offers the convenience of urban life and the bustle of the city. Home is a haven, a cozy nest, a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back!
M61271****
Deluxe Sea-View Two-Bedroom Suite
Stayed in Sep 2025
Family
9 review
10/10
Outstanding
Posted on Oct 15, 2025
The room was spacious and clean. I was traveling with my child, but I suddenly felt unwell. The front desk lady helped me bring the child back to the room. Xiao Zhao was also very friendly and accommodating. I'm very grateful! ✌（̿▀̿ ̿Ĺ̯̿̿▀̿ ̿）✌
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're delighted that you chose Haitang Bay Ocean Star Seaview Resort Hotel. Your review is a boost for our guests! Located in the heart of Haitang Bay, the hotel offers the convenience and hustle and bustle of the city. Home is a haven, a cozy nest, and a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back home! 🌹
M527588****
Superior Garden-view Suite
Stayed in Sep 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 11, 2025
The environment is good, the store took the initiative to upgrade the room, the price is relatively favorable
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable review. We are delighted to learn that you enjoyed your stay at our hotel. Your satisfaction is our greatest motivation. From the comfortable rooms to the attentive and courteous service, every detail made you feel at home. We look forward to your next visit and wish you a pleasant journey.
rainbow✔
Deluxe Sea-View Two-Bedroom Suite
Stayed in Feb 2025
Family
29 review
8.0/10
Very Good
Posted on Mar 8, 2025
The room was quite large, with two bedrooms facing north and south, the north bedroom being smaller. Facilities: Not very new, lacking children's toiletries. Cleanliness: Average, considering it's not a hotel. Amenity: Located just a stone's throw from Atlantis and close to the duty-free shops.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're delighted that you've chosen Haitang Bay Ocean Star Seaview Resort. Your review is a real boost for us! Located in the heart of Haitang Bay, the hotel offers the convenience of urban life and the bustle of the city. Home is a haven, a cozy nest, a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back!
M29344****
Grand Sea-View Two-Bedroom Suite
Stayed in Jan 2025
Family
22 review
6.2/10
Posted on Mar 1, 2025
Ten years ago, the room was indeed nice. Now, a decade later, it's less than satisfactory. However, the location is good and the hotel is popular. If you're here just for the Atlantis experience, it's a great value. If you're just here for a vacation, there are plenty of other hotels to choose from...
Original TextTranslated by Google
Response from Property: Dear guest, hello! We're delighted that you've chosen Haitang Bay Ocean Star Seaview Resort. Your review is a real boost for us! Located in the heart of Haitang Bay, the hotel offers the convenience of urban life and the bustle of the city. Home is a haven, a cozy nest, a place where you can warm your heart and soul. Love is the essence of home. We sincerely hope to become your home away from home with our attentiveness and warmth. We look forward to welcoming you back!
M276055****
Grand Sea-View Two-Bedroom Suite
Stayed in Jul 2025
Family
3 review
2.0/10
Posted on Aug 27, 2025
From the moment I checked in, I arrived a little after 12 PM and was told my room wasn't ready and I'd have to wait an hour. After asking why I had to wait so long, they told me the hotel's check-in time was 3 PM, as stated on their website. But what hotel boasts of a 3 PM check-in time? Inside the room, the sofa reeked of body odor, and a tile in the bathroom was falling off. The balcony door couldn't be locked, and a door that couldn't be locked during a typhoon was terrifying! I ended up being stranded for two days due to the typhoon. I first learned online that flights were being canceled and prices were increasing due to the typhoon. I was busy looking for flights at the time and didn't have time to take a screenshot, but the difference was about 200 yuan. I booked a room online for a similar room type, but the next day I was told I had to pay the difference based on the price they found on Ctrip. I ended up paying the difference using the amount from my Ctrip booking!
Original TextTranslated by Google
Response from Property: Dear Madam, hello, we are very sorry for the poor stay experience you've had. The check-in date and time are clearly displayed on our check-in page. Regarding your series of negative reviews, you didn't provide any feedback to us during your stay and were very friendly. You stayed for five days. If you had raised any issues with the room, we could have addressed them. However, you didn't. Your initial reservation was for a 110-square-meter, two-bedroom, one-living room, Supreme Ocean View suite. However, when you rebooked, you booked an 85-square-meter, two-bedroom, Supreme Ocean View suite. The front desk informed you that you needed to pay the difference and showed you the price for the unit you stayed in. We then offered you a discount. You claimed you paid the price using your own platform, but the screenshot you provided for the room you stayed in wasn't the one you stayed in. However, due to the front desk's negligence, they still offered you the discount. We didn't raise the price; it was simply because you placed the wrong order and misunderstood. After you left, you asked if we had any typhoon subsidies, but the front desk informed you they hadn't received any notifications. That's why you've given these negative reviews. Typhoons are natural disasters. I hope you understand. I wish you a happy stay!
M228232****
Deluxe Sea-View Two-Bedroom Suite
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 27, 2025
I had previously stayed in a high-rise hotel in the same building and paid a high price. Later, I went to see her place and was very satisfied with the price. The cleanliness was good and it was a sea view room. I decisively canceled my previous hotel and stayed in her place instead.
Original TextTranslated by Google
Response from Property: Thank you very much for your valuable review. We are delighted to learn that you enjoyed your stay at our hotel. Your satisfaction is our greatest motivation. From the comfortable rooms to the attentive and courteous service, every detail made you feel at home. We look forward to your next visit and wish you a pleasant journey.