Crowne Plaza Sanya City Center

Crowne Plaza Sanya City Center Reviews

Crowne Plaza Sanya City Center

No.3 Yuya Road, Jiyang District, Sanya, Hainan, 572000, ChinaView Hotel Details
Crowne Plaza Sanya City Center
Crowne Plaza Sanya City CenterCrowne Plaza Sanya City CenterCrowne Plaza Sanya City Center
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Crowne Plaza Sanya City Center Guest Reviews

4.6/5
Very Good
6858 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(6858)
Positive reviews(6646)
Reviews with photos/video(1778)
Friendly front desk staff(419)
Loved the view(298)
Located downtown(249)
Great swimming pool(115)
Stayed multiple times(66)
Has facilities for children(28)
Negative reviews(212)
ASony1
Crowne Plaza Superior Double Room
Stayed in Jan 2025
Travel with friends
18 review
5.0/5
Outstanding
Posted on Jan 17, 2025
It’s was close to the yacht club and a couple of amazing Restaurants; recommend checking out Dolphins just 1.2km away you won’t regret
Response from Property: Dear guests, how are you? Thank you very much for choosing to stay at Crowne Plaza Sanya Center. Thank you very much for your support to our hotel. We always believe that good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. We welcome you to choose our hotel again, whether for business or pleasure! Sincerely look forward to your next visit! Crowne Plaza Sanya Central
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Stefan
Crowne Plaza Superior Double Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 14, 2025
B18 floor did a great job with great cleaning. They were very professional and nice.
Response from Property: "尊敬的賓客您好非常感謝您選擇入住三亞中心皇冠假日酒店,並在此收穫一次愉快的入住體驗。酒店舒適的住宿環境和貼心的服務皆是為了讓每一位賓客能在此獲享一個絕佳的住宿體驗,恢復精力充沛再出發。我們也將一直為賓客提供高效服務、潔凈空間和舒適客房,讓您享受更優質的入住體驗。再次感謝您的下榻,祝您生活愉快! 三亞中心皇冠假日酒店"
Guest User
Guestroom - Bay-View (Double bed)
Stayed in Nov 2024
Couples
5 review
4.5/5
Great
Posted on Dec 15, 2024
When we first checked in, we were informed that the gym is not available for use throughout the stay due to an on going games. Not only that, we paid more for room with a bay view but was given a low floor 5th floor with NO view. We felt cheated. The hotel did change our room to the highest floor after 2 days and that was much better.
Response from Property: Dear guests, how are you!Thank you for choosing to stay at Crowne Plaza Sanya Center and leave your valuable comments and suggestions here. We apologize for not being able to give you the most perfect stay. We attach great importance to the problems you pointed out and will submit your real feedback to the relevant departments. We look forward to your coming again and witnessing our growth and progress. We are committed to making our guests feel at home, and your suggestions will encourage us to improve and improve. In order to meet the different needs of guests, provide meticulous and personalized living experience, and create a delicate and warm living environment for guests. Please accept again our sincerest apologies for any inconvenience caused. Wish you a happy life! Crowne Plaza Sanya Central
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Ai
Crowne Plaza Superior Double Room
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Nov 15, 2024
Nice, clean, spacious room and bathroom; near enough to a night market and shopping mall. We had a non-smoking room which was great. It is not the newest of all new. It is a little run down but fine otherwise.
Response from Property: Dear Guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Crowne Plaza Sanya City Center
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JenVega
Guestroom - City-View (Double Bed)
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
It was a great experience. My friends enjoyed it, the staff are very accommodating too. Thumbs up 👍
Response from Property: Dear Guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Crowne Plaza Sanya City Center
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Guest User
Crowne Plaza Superior Twin Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Very good
Response from Property: Dear guests, how are you? Thank you very much for choosing to stay at Crowne Plaza Sanya Center. Your needs are what we strive for, and we are glad that you are satisfied with the hotel. If you have a comfortable stay, you can also recommend our hotel to your colleagues or friends. With your support and love, we will do better and make more guests feel our heart. Wish you and your family happy every day. Looking forward to our meeting again. Crowne Plaza Sanya Central
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Guest User
Crowne Plaza Superior Double Room
Stayed in Dec 2024
Business travelers
5 review
4.5/5
Great
Posted on Dec 6, 2024
Overall pleasant stay (4/5), I will just post what I think could be the expected improvement points in such a high occupancy hotel. First the room, there was an unpleasant smell, (not smoke or sluice or cleanliness) which didn’t improve with ventilation. I had the chance to visit several other rooms, same issue. The sound proofing of windows had definitely to be improved, probably replacing seals: I was in tower A, 12th floor (so quite high), it’s not acceptable that I had to wear earplugs overnight. Throughout these several days I noted a certain distress of the breakfast area, with queues for coffees, items not always available or timely refurbished. On the other hand, I noted a very attentive and quite numerous staff, but probably not accurately directed. Just my inexperienced impression.
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Response from Property: Dear guests, how are you!Thank you very much for choosing to stay at Crowne Plaza Sanya Center. And share your stay! We apologize for not being able to give you a satisfactory experience during your stay. The hotel has always attached great importance to the maintenance of hardware facilities, and plans to renovate and renovate some facilities every year. We take your comments very seriously. In the future, we will speed up the pace of renewal, aiming to bring guests a better and more comfortable experience. We sincerely hope that you will come again, accept our sincere apology, and witness the improvement and progress of the hotel. Thank you! Crowne Plaza Sanya Central
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Yaw Wee
Crowne Plaza Superior Double Room
Stayed in Jul 2024
Business travelers
88 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Nice hotel with very friendly staff. Room is spacious and very clean.
Response from Property: Dear Guest:Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Anonymous User
Crowne Plaza Superior Twin Room
Stayed in Jul 2024
Travel with friends
3 review
4.2/5
Very Good
Posted on Jul 10, 2024
Excellent location. Nice and big swimming pool. Room is clean.
Response from Property: Dear Guest:Thank you for staying at Crowne Plaza Sanya City Centre. We are delighted to hear that you enjoyed your stay with us. To provide guests with a clean, tidy and comfortable living environment is our primary standard of service. We have been adhering to the IHG management standard requirements on the basis of our services to do the best. To provide guests with a comfortable living space, to create the most convenient and best quality experience for their journey. I hope you can have a pleasant holiday here. Thank you again for your appreciation of the hotel, hope you have a happy life, have a good mood every day.
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Guest User
Crowne Plaza Superior Double Room
Stayed in Apr 2024
Couples
10 review
4.0/5
Very Good
Posted on May 1, 2024
good location situate in city center, spacious room with stunning view of river, large balcony,Swimming pool is large as a city hotel, different types of restaurant, we try Chinese restaurant and bar, not impressed but ok. Impressed room decoration (picture shown), high CP, recommended
Response from Property: Dear Guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Crowne Plaza Sanya City Center
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Anonymous User
Crowne Plaza Superior Double Room
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jun 5, 2024
Good hotel with all facilities available. Very big room with balcony.
Response from Property: Dear Guest:Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
Tong Ko Fong
Crowne Plaza Deluxe Twin Room
Stayed in Dec 2023
Family
2 review
1.7/5
Posted on Dec 31, 2023
The room is old and dirty. Customers services personal at the check in counter is not helpful.
Response from Property: Dear Guest ,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Crowne Plaza Sanya City Center
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Guest User
Guestroom - City-View (Double Bed)
Stayed in May 2024
Business travelers
3 review
3.5/5
Posted on Jun 11, 2024
The hotel itself is in the CBD of Sanya and a pretty good location. The room was quite nice, however it smelt pretty musky when I first moved in. Service was pretty excellent / proactive, I had lost a bag on my HSR and they managed to track it down for me. The most disappointing thing was that the manager tried to bribe me to write a good review.
Response from Property: Dear Guest,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Crowne Plaza Sanya City Center
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Uugantsogt
Crowne Plaza Superior Twin Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Nice hotel, lots of choices on breakfast
Response from Property: Dear guests, how are you? Thank you for coming to Crowne Plaza Sanya Center and taking the time to share your experience. Our hotel accepts domestic and foreign guests. In order to meet the needs of different guests'taste buds, the hotel catering team prepares Chinese and Western breakfast for guests, including local delicacies. We appreciate your satisfaction with the breakfast. We will continue to innovate and bring more taste experiences to our guests. Sincerely hope to continue to provide guests with delicious food and meet your expectations. Thank you again for coming! We look forward to your next visit! Crowne Plaza Sanya Central
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Munkherdene m
Crowne Plaza Superior Double Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Great location, so near to local foods
Response from Property: Dear guests, how are you? Thank you for staying at Crowne Plaza Sanya Center and sharing your experience. See you praised our location, the hotel is located in the city center, walking distance to the surrounding shopping centers and other busy areas, which is also one of the important reasons for many location reviews. Thank you again for your interest in Crowne Plaza Sanya Center and look forward to serving you again in the near future. Wish you a happy life! Crowne Plaza Sanya Central
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