Sheraton Sanya Haitang Bay Resort Reviews

We had a great stay in Sheraton. Staff were very cooperative especially Olivia at the front desk. She guided me for everything. Resort has many swimming pools of different depths. Environment was like a home. Room was very beautiful without any smell. Breakfast was very delicious. Few things which annoyed us was the long queue to wait for breakfast outside the feast restaurant and no air conditioner in the Lobby. It was too hot and humid in the lobby and it was too difficult to sit there for few minutes. Over all our stay was good and we will go there again.

my second stay in this hotel in less then 2 years. Everything is Sheraton standard. Receiption staff (i guess name was alina on 11th November), she help me alot and did not leave unless i resolve my issue (car charging issue with 3rd party) she spend 5-10 min , until unless we solved. Thanks alot

My family and i had a great time in sheraton haitang Resort & we stayed in the family suite with Seaview facing for 2 nights. The children love the sea theme bed room so much. There are alot of activities that keep the young children occupied and stay in resort throughout the stay. Last but not least, i like to compliment Iris for her exceptional service & hospitality. She take great care of our needs during the stay. highly reccomend to anyone who wish to have a fuss free holiday with families.

I really appreciate my stay at Sheraton Sanya. Love the room and the environment. It was so relaxing.

Very nice stay there， my kids loved this hotel with some much joy, and Karry was very helpful.

As this price, I totally recomend this hotel. Room condition is really good, most of all, kids pool is so warm on Dec. Marriot give us free shuttle via airport. Bang for the bucks.

Family atmosphere, better than expected. Amenities are wonderful but most importantly the staff was super friendly and helpful. Upon checking in, one of the staff named Skye really made sure we were set for our holidays, provided all information. Top notch costumer service!

It’s a perfect location for family with children

This hotel gave me a great experience, Lesley was warm and attentive, professional and meticulous, whether it was checking in, or answering questions. Let me have a feeling of home, the hotel room is clean, well-equipped, to our family to create a comfortable living environment, in addition, the hotel also provides us with some additional warm service, the price is also very high, recommended to all families with babies stay!

We stayed at the Premier Room (Double bed) (Pool) and we had a great time. Everyone was really accommodating and nice, most especially the house keeping Ayi's. And we would like to give a very special thanks to Miss Lesley Li for taking care of us, making our stay even more relaxed. We are definitely coming back! 🫡

For sure I will come back to this hotel and I xomm recoend to.y relatives and frienfd

Hotel is very big, maybe a bit too big if your room is all the way to the end. Sound isolation is poor so it’s pretty noisy. Price is one of the lowest of haitang bay so you get what you pay for. Rooms are starting to be a bit old.

Special thanks to Ms. Bailey from the noodle shop. She helped me to get to know how to use Chinese APP and very helpful !

I wanted to extend my heartfelt gratitude to the whole crew for the exceptional customer service they provided during my recent stay at the hotel. But I would like to give a SPECIAL MENTION TO MIKI her attentiveness, professionalism, and warm demeanor truly made my experience memorable and enjoyable. Miki's dedication to ensuring my comfort and satisfaction did not go unnoticed, and I am truly grateful for her efforts. I want to say thanks to MIKI for going above and beyond to make my stay a wonderful one. I look forward to returning to the hotel and experiencing her exceptional service once again.