Casas del XVI

Service Quality: The staff received frequent praise for their exceptional and accommodating behavior, with mentions of going 'above and beyond' to ensure a great guest experience. Courteous waiting staff and attentive service were highlighted as major strengths.(based on 1 review)

This hotel is listed as a five star hotel. To us, it was more like a 4 star. Very clean. The butlers were very nice, but you notice them because they carry large and loud radios with them throughout your house. It’s very disturbing. Breakfast was included, however they didn’t have eggs for the duration of our stay. At other times, the food was mediocre. The butlers tried their best, but what you ordered and what you received were not always matched. We did our best. We were told the rooms included a private chef. This is completely not true. It is not like you can ask them to “make anything for you”. The chef also is not in your house. He is somewhere in the complex. So, the food isn’t fully hot when served and you often catch other butlers walking through your room with other people’s food. Make sure to either buy or bring bug spray and itch cream because the baby mosquitos on the patio are in full force. It was pretty out there, but not pleasant with the bugs. For a five star place and for the $1500 a night we spent, we were not given fresh wash clothes every day; only on day one. We think this place has a lot of room for potential, but it’s not what it looks like online. We loved the butlers and the private driver. The driver was also very kind (outsourced from the hotel). He stayed with us, waited, and took us wherever we needed to go. The hotel should hang onto him.

very comfortable, attention given to us generally was great, just a few times we had to wait a bit for response time, but generally good. appeared short staffed on the Sunday we arrived, but back to expected on Monday when week staff members arrived. would be great for breakfast selection to have more vegan options and artisanal breads- whole grain breads. there is a local bakery nearby where they could source the artisanal loaves. loving staff did find me peanut butter! i would recommend management take a look at the jacuzzi in the house we stayed- the jets did not seem to work properly.