Kimpton Las Mercedes

Very beautifully built hotel, super clean and comfortable. Customer service was excellent. Esther helped us with check in and Lizanne helped with checkout. Both were extremely nice and accommodating. Lizanne helped us with all kinds of requests we had including securing a good transportation to Santiago.

My family were at this hotel for December 2024. It’s amazing the professionalism and the hospitality that they had with us. We really recommend this hotel. Next time we will stay again here. The breakfast was amazing, the pool with the city view it’s wonderful. Thanks

The Kimpton in Zona Colonial is the most special property in the city. The rooms are spacious, quiet, comfortable beds, great linen, love the yoga mat touch. Every corner is well thought out. The rooftop pool and lounge is fantastic. The staff is extremely professional and welcoming, great meal. It made our holiday experience 10x better.

I recently stayed at the Kimpton Las Mercedes in Zona Colonial with a group, and after reading positive reviews, we were excited for our stay. However, we encountered several issues that significantly impacted our experience. While the hotel itself is beautiful, the service was disappointing. One major issue we faced was the language barrier. Aside from the general and assistant managers, no other staff spoke English, which made communication extremely challenging. I would expect a hotel with the Kimpton brand to employ English-speaking staff. This is one of the reasons we selected this hotel over the others in the area. The most concerning problem, however, was with hotel security. On two separate occasions, staff entered our rooms without permission—despite the "Do Not Disturb" signs being clearly displayed. When I addressed this with Assistant Manager Barbara, she offered only excuses for the staff's actions, defending their behavior rather than acknowledging that it was unacceptable. There is simply no reason for staff to enter guest rooms uninvited, particularly when a "Do Not Disturb" sign is in place. Given the issues with both security and service, I cannot recommend this hotel if safety and reliable service are a priority for you. I hope the management will take these concerns seriously to improve future guests' experiences.