Quinta del Lago

With the application everything is fine. There was a detail when arriving at the place that they had no report or validation with the hotel. It was already full, however they supported me and made a room available so I could use it. The provider mentioned that he had no knowledge of Trip.com, but in the end he honored the payment and we were able to stay. Hopefully there will be more faithful communication between the app and the hoteliers.

La entrada al hotel, no hay agua caliente, no pude pagar con tarjeta de crédito, sin aire acondicionado, la habitación muy maltratada, con olor a insecticida y humedad, no hay nada de comer solo una máquina de papas como con 3 bolsas, las fotos que ponen en el hotel nada que ver con la realidad NADA RECOMENDABLE!!

Your breakfast included post is a joke. Just a coffee maker, a bimbo bread and nutela in an extremely dirty bar. The hotel is hidden and creates a feeling of insecurity. I selected it because of its proximity to the Querétaro industrial park. Better to use gas and go to another hotel.

On April 29, 2023 we stayed at the hotel because we went to an event and it was most practical to stay there so as not to drive, as it was an event for my family and we filled the hotel. It's the first time that within an hour of being there I already wanted to leave. Below are some examples of what we experienced: - At first they assigned us a room on the ground floor that was full of flies inside attached to the window (they had not fumigated), they changed our room so they could apply insecticide. - The shower area was dirty - Around the toilet was also dirty. - The new room they assigned us, now on the first floor, had a battered chair, as well as a dirty shower and the toilet that was obviously rarely cleaned because it had a ring of tartar inside. - As I mentioned, we filled the hotel with family, my aunt was given a suite where not even the beds were made. - My sister and her family had been given a room that looked like a service room, on one side of the lobby, the paint was falling off due to humidity and they had not cleaned it when they gave it to them. If they give you that room, don't take it. or see it before paying. - In the new starting room there was no water pressure and then it did come out but it was cold. - The pool is a completely forgotten area, they are constantly filling it with a hose that leaks, they have broken chairs and a broken umbrella as decorations and the area is full of branches and bird poop, and they also fill the pool with ice water. - As they are called "Hotel" Quinta del Lago, all of us who attended the event and stayed there expected to eat in the hotel restaurant, which does not exist and nowhere does they mention that in the reservation, the most they offer is In the morning, melon, apple, a loaf of bread and a toaster. Honestly, paying just over $1,000 for that experience, I'd rather drive 10 minutes to stay in a hotel relatively close by. I had a conversation with the owner of the place about these issues within an hour of arriving and in general she did not give solutions, she only justified what was happening. The only redeemable thing was Emanuel, who due to his customer service profile could work in a better place.

The hotel looks better in photos. It is a basic hotel. I think that with small details it could be much better. The sheets are very clean and that counts for a pleasant stay. Very friendly staff. The pleasant view of the lake. The American breakfast could be improved because it is only toasted bread and coffee. Overall, this hotel has a lot of room to be better. It has many advantages to achieve it.