Guest User
August 13, 2023
Very poor hotel, I booked a double bed for 2 nights on X journey. At that time, 2,000 yuan was deducted from the debit card and the cash reservation was successful. When I checked in, I rushed to the hotel and waited in line at 23:30 in the middle of the night. The Spanish customer service was very slow. , It's not the information I ordered at all ⬆️ It's still a gorgeous double bed, flashy. I fell asleep in the middle of the night and fell to the ground in the middle of the night. This bed has wheels and can move. Didn't sleep well all night. Negotiate immediately this morning. There is no bottle of water in this hotel. There is no breakfast for 2,000 yuan. The door could not be opened when I checked in the next night, and I had to pay the full rent on the same day and had to charge my credit card, so please comment. Does this need to be complained and compensated in accordance with consumer rights. Actually see picture.
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