Vitalis White Sands

Will definitely come back soon!

We were very excited to stay at this place only to end up disappointed. Rated 1 star because of location right by the beach but otherwise the check in process was terrible and doesn't deserve a star. After a long 6hrs of driving with kids to get to the hotel we we're greeted with extra charges and dirty rooms - see photos. We were charged an extra 3000php for an additional adult (at the time of booking, I searched for 3 adults, 1 child and a baby and booked a room with a max capacity of 4 adults). At check in we were told only 2 adults per room were booked and we had to deal with Agoda to dispute. Also, we were told that the free breakfast was for the adults only so kids were not included - this is not indicated anywhere on the site. When we get to the room, the bathroom was dirty- I had to spend the first 20minutes spraying everything in the room with a sanitizer and wiping down the tables and counters since I had a child and baby with us (see pictures). It looked like the bathroom had not been cleaned for weeks- toilet seat was not wiped down and soap marks on the mirror and bathroom glass. After wiping down the bathroom counter, my wipes were yellow with a few short hair attached to it- see picture (I took a video of the wipe down but could not attach here). We tried to ask for a refund to book elsewhere at check in time but there was no refund allowed and there was no manager in to talk to. We booked for two rooms and they were both the same- disappointing. See photos of the two rooms attached. Wifi is patchy. This place should not be charging 3500php per night with this standard.