Hotel Santa Susanna Resort

Don't even bother! To start, the rooms are tiny and and very old looking, the whole resort is like being in a Swiss alps hut it's such a strange vibe. The staff are questionable, when we were here there were families having issues with staff being "odd" towards their kids, so weird! This resort is like chav central, if you wanna be kept awake alll night by little sh*ts running around and knocking on your doors then book it, if you wanna be engulfed in cig smoke constantly, book it! If you don't wanna chill by the pool, but instead watch p*ssheads argue and fight all day, book it!! You get the jist, it's a sh*thole :)

Booked as a cheap last minute holiday; honest review. After reading some of the reviews I was a bit sceptical of booking; there was bad reviews about rowdiness, the cleanliness and the “glasses”. Having arrived we checked in, paid the tourist tax and was given the room key. Room had two two single beds pushed together a balcony over looking the pool and a flat screen tv. Built in wardrobe with extra blankets, shower over the bath, sink, mirror, toilet and bidet. Toilet flush was broken so told reception as we went for some food (this was fixed in the hour we ate and had a few drinks). Down two flights of stairs and entered the food hall, plenty of food, fresh fruit, salads, chips, “dish of the day” etc. honestly food was amazing! Staff cannot do enough for you! Fast clearing away empty plates and tables. They work hard and always smiling. The same goes for the bar staff; always happy, smiling, joking. The cleaners don’t stop, security on site (looked like just the one) but this guy and the night manager didn’t take no messing and any trouble was dealt with swiftly. Pool area was lovely, clean, plenty of loungers. And loads of kids running about (nice to see actually). Majority of guests were English and there to have a drink and some family time. Could get a bit rowdy but I never saw anything that caused any alarm. There’s a mini bus that is run by the hotel and the lady who drives is crazy (in a good way) and she is lovely, it’s a 2 min ride on the bus into “town” always asked if it was beach, shopping, train station and she will drop you off. I believe the mini bus is every 15 mins (but double check at reception). The hotel is lovely, clean but a little dated. But you’re on holiday; you’re not there to look at the walls. Drinks tokens are a thing too! €1 pp to be paid same time as checkin along side Tourist Tax, get your token, go to bar, order your drink, give your token, take you “glass” back, swap for another, end of the night take your “glass” back, get your token back. They’re like little plastic picnic glasses, not really an issue (others have marked this as a negative) but always quick at the bar. Ice cream you have to pay for, tip tops free (All inclusive) burgers not beef note like ham burgers but oh my gosh! Lovely :) Hot dogs snacks available at pool bar. Out of 5? Hotel - 4/5 Staff -5/5 Food 4/5 Breakfast (not really for me) 2/5 Rooms 4/5 Overall holiday - 4.5/5 Go with an open mind, enjoy. Make memories! Would I go here again? 100% YES

Great hotel second time I have been there can't fault the place really only reason I gave it a 4 was becuase it was the end of the season so the hotel was shutting down . Also i don't agree with people getting their own cups and being able to have them filled but thats just me

This was the worst holiday I’ve ever been on, I go on holiday a few times a year with my daughter and will normally go for the budget hotels but this has got to be by far the worst in terms of rude staff , none of the staff spoke to us or said hello. They acted like they didn’t want us there. The bar staff were pushy. The food was repetitive and cold. The pool area was dirty. Very noisy in the corridor outside the rooms with children running around screaming until all hours. Overall a really unpleasant stay.

First time I have visited Santa Suzanna. Now when we first arrived we arrived just after they was closing the bar. We asked for drinks with our tokens and they told it's closed. We arrive at 11pm on the 18th October. We couldn't even buy water or reception didn't give us anything. The transfer was so long my little boy who was 7 wanted a drink but the staff wasn't able to help. The rooms was very clean and I can't fault the cleaners. I was also very upset with the manager as I had sore feet he declined me for a drink and told me I was drunk when I wasn't. It was wrong the way he treated me and I was very upset. I wanted to put a complaint but left it to see if things have improved next day... also seeing him serving drunk people had annoyed me as if I wasn't served being " drunk " though I wasn't I had sore feet and explained!! There also needs a kettle in the rooms!! The food was amazing I couldn't complain.. some off the staff/ people are amazing but the hotel could really do with a big improvement!!!

Where do I even start …2 stars is probably being generous…the hotel is very old and dated …the entertainment is the same every night …one small disco …we were all very ill wile staying there with severe stomach bugs …the staff were quite rude (even when I politely asked for toilet roll) it is also very noisy there …kids running around until early ours playing knock door run (staff not interested) …also after reading other reviews it would seem that the bar staff are interested in children!!! … worst place I’ve ever stayed…wish I had read reviews before booking as I would not of bothered…I’m actually surprised it’s still open tbh