AC Hotel Santa Rosa Sonoma Wine Country

Centrally located downtown hotel near dining and shopping options. Some rooms overlook a busy freeway. Clean, modern rooms with amenities like hydration stations and safes. Large common area appreciated by guests.

AVOID!!! I should have read the poor reviews, both on Tripadvisor and Marriott's own website, before staying at this hotel. Since I am a Titanium Elite with Marriott Bonvoy, I usually receive an upgraded room. Even the upgraded room was terrible. The HVAC noise made it difficult to sleep. I even took a video of it to show the staff - and they all agreed the noise was unacceptable. Luckily we were in one of the few rooms away from the freeway, so that noise was not an issue. The real problem with this property, and why I will never stay there again, is the overcharge and the unwillingness to resolve it. We were overcharged on our bill and they did not deduct the $20 per day for food and beverage charges that are included with my elite status. When brought to their attention at checkout, they promised to adjust my folio for the overcharges and issue a credit. Instead of a credit, they actually charged me again! I logged into my credit card account and saw the original amount, which included the overcharge, and then days later a second charge. When I called and finally spoke with someone who claimed to be the manager, however the manager's name on the voicemail is different, I was told the credit was misapplied as a "reverse credit" therefore making it an additional charge. This manager, Jeffery, was rude and argumentative. He continually interrupted me when I attempted to explain my perspective. I highly doubt he is the manager due to his attitude; I would hope Marriott Bonvoy would train their managers better. This property is located in a fun and historic part of town. There are MANY options for hotels in the area, and all are probably better than this place. When I return to the area in a few months, I will certainly be staying somewhere else.

Great