Courtyard Santa Rosa

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.

The hot tub was out of service. Not bad but not worth the price paid. Room was quite small but comfortable. No breakfast included, but there's a convenient Starbucks cafe in the lobby with a large variety of items (French toast, avocado toast, etc). Parking is gated and spacious.

Let me start with the people they are superb - couldn’t be more friendly and accommodating - but it doesn’t stop there. The hotel itself is spotless. It’s clean well maintained. It has a beautiful Starbucks and a great restaurant. I have to say in all it’s one of the best courtyards I’ve been to and believe me I’ve been to a lot anyway, kudos to all these people.

Good location

Thanks for a great stay!

Very enjoyable We really enjoyed our stay. It was very clean and the bed was extremely comfortable. Casey the bar tender downstairs was super friendly!