Comfort Inn Santa Rosa on Route 66

Guests appreciate the diverse, hot, and plentiful breakfast options, as well as the friendly and attentive staff. They also enjoyed the clean, comfortable rooms and cozy beds, ensuring a good night's sleep.

Awful stay. Worst experience with a Comfort Inn in my life. And I have stayed at a lot of Comfort Inns - it is my go-to brand for travel. I had booked a large room with a kitchenette. I called about 5pm on day of arrival to confirm, and was told they did not have that type of room for me, but they could get me into a suite, which is a large room with a sleeper sofa. I said, OK. But when I arrived at 10:45 pm that night, I was told that the 'new owner from Branson' had changed everything up, and they had no more suites, so I was stuck with a very small room with a double queen - a total pain for me because my wife and I both work remotely from the hotel room. The next day, I met the 'new owner from Branson' and explained my issue, and he promised to refund me 10,000 points of my purchase (which was 40,000 points for two nights). Here I am at 9 days post checkout, and there are no points in my accounts - the dude is apparently a liar. On top of the massive inconvenience, the property is VERY OLD, and needs massive renovation. Furthermore, BIRDS have been allowed to BUILD NESTS under the overhangs of the roof outside the window OF EVERY SINGLE TOP FLOOR ROOM on the building, so there are hundreds of birds all over the property pooping on everything, and chirping/flying everywhere - a health hazard, and frankly, just gross. I have NEVER had these kinds of issues with a Comfort Inn, and have never had my room changed like this and been lied to after making a confirmed reservation through the website. I will NEVER stay at this property in Santa Rosa, NM again, and highly recommend to all that you avoid it at all costs.

Front desk lady wasn't very friendly.