Plazamar Serenity Resort

Having seen numerous glowing reviews and faced with inflated half-term prices, we decided to book, hoping for a memorable all-inclusive experience. Sadly, our stay fell short of expectations. The "all-inclusive" offering felt misleading. For children's ice cream, only one basic option was available, with no ice lollies at all. Surprisingly, even items like Haribo ice lollies and chicken nuggets during snack times incurred extra charges, while burgers and chips were included. Popcorn was listed, but the machine was reportedly out of order, suggesting a lack of effort to provide it. We were also concerned when a visibly unwell barmaid with nose piercings served us, blowing and wiping her nose in our faces! The bar service was painfully slow with long queues constantly, and also one functioning coffee machine. Contrary to previous reviews, access to the facilities, food, and drinks at the sister hotel across the road was not permitted, which was disappointing. More seriously, one evening I ate undercooked grilled turkey, which resulted in food poisoning. Finally, for anyone with a peanut allergy, stay far AWAY from the desserts (apart from ice cream) as the staff could not confirm if they had peanuts or not. On a positive note, the entertainment team, Saul and Maria, were truly outstanding. Their enthusiasm and engaging activities, from pizza making to t-shirt painting, made the holiday extra special for our children. The mini disco and general evening entertainment were also excellent and thoroughly enjoyable. Our room was clean, and the housekeeping staff were pleasant, with the alternate-day cleaning schedule being perfectly acceptable. Additionally, the gaming machines near reception provided unexpected fun, and our children were thrilled to win some lovely prizes, including an Anna doll and a Baby Shark toy.

The hotel was great was within walking distance of everything. We stayed in two bedroom apartment which was really nice. The rooms were spacious and clean, staff were friendly and always helpful, food was great plenty of choice, pools were really great. We can't wait to go back.

Great apartment hotel Great hotel with entertainment every night. Alex with colleges was very service minded. The absolute best was the food, All inclusive food is a challenge to eat for a week, but this place hade the best all inclusive food I ever had. The only drawback was very bad and uncomfortable pillows in the apartment. We will come back again, and bring own pillows.