Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities8.0
Service8.0
Cleanliness8.3
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All reviews(118)
Positive reviews(16)
Reviews with photos/video(4)
Negative reviews(2)
Guest User
Pierside King
Stayed in Apr 2024
Couples
11 review
10.0/10
Outstanding
Posted on Jun 1, 2024
Great location, staff are helpful and provided beach towels and body boards etc no extra cost
Grgg
Pierside King
Stayed in Aug 2023
Solo travelers
1 review
7.5/10
Posted on Oct 1, 2023
Perfect location in Downtown Santa Monica very close to many attractions, shopping & dining options. The famous Santa Monica Pier is an easy walk across from the hotel, along with plenty of beach/ocean access. The entire property is renovated & the rooms are very nice, comfy beds and the chaise sofa next to the window is perfect for watching the sunset or activity in the busy area.
My only complaints are that the heated outdoor pool wasn't finished (although a full amenity charge was applied, which it is part of), microwaves weren’t available, live TV doesn't show programs on the guide (just channel abbreviation), cellphone coverage is weak in the room unless you are next to the window.
Traveler03
King Room with Park View
Stayed in Jun 2023
Travel with friends
2 review
6.5/10
Posted on Jul 29, 2023
Location of hotel is very good,
There is Not slippers and toothbrush-toothpaste in the room, WiFi also doesn’t work good
Receptionist could be more friendlier and warmer to the guests,
I paid 590$ for two nights, I think service should be on higher level
Guest User
Two Double Room
Stayed in May 2022
Family
1 review
10.0/10
Outstanding
Posted on Aug 14, 2022
Excellent. We had the best time. The pool isn’t great being in the car park on the main road but everything else is great.
Maggie Fang
Mobility Hearing Accessible Double Room with Roll-in Shower
Stayed in Jun 2022
Family
6 review
7.5/10
Posted on Jul 3, 2022
The hotel location very convenient Close to the beach and stuff is really helpful
ixzxl_
Coastal King Room
Stayed in Jul 2024
Family
24 review
7.0/10
Posted on Aug 17, 2024
I booked a coastal hotel, but was given a garden view. I was cheated of my money. There is a McDonald's across the road downstairs, which is convenient for breakfast. The parking fee of 65 per night is really expensive
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Guest User
Pierside King
Stayed in Aug 2024
Solo travelers
11 review
10.0/10
Outstanding
Posted on Sep 23, 2024
Very good hotel, convenient location, but the labor cost is high and the work is a little slow, everything else is good
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Guest User
Pierside King
Stayed in Sep 2024
Other
7 review
2.0/10
Posted on Oct 19, 2024
The hotel deposit was not returned to me. What a shady business. Please avoid this.
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Yaren
Pierside King
Stayed in Jul 2024
Solo travelers
1 review
10.0/10
Outstanding
Posted on Aug 8, 2024
Although the room was not facing the ocean, I was happy because it was close by and within walking distance.
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Guest User
Park View Double Queens
Stayed in Oct 2024
Business travelers
9 review
9.5/10
Amazing
Posted on Nov 4, 2024
Newly renovated, nice, close to the beach. No slippers.
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Jasminewang
Pierside King
Stayed in Jul 2024
Travel with friends
56 review
6.2/10
Posted on Oct 2, 2024
Generally speaking, I can only say that the location is good
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Guest User
Coastal Suite
Stayed in May 2023
Family
7 review
6.0/10
Posted on Jun 22, 2023
Advantages: 1. The location is good, very close to the beach. 2. The room facilities are okay, but at this price, you can stay in Hilton anyway in China. Disadvantages: 1. ***really speechless, come to LA to change planes, adjust jet lag, sleep during the day*** to do a day of renovation, keep using electric drills on your head without stopping for a moment, and it is not as good as at least in China Is there a nap time for decoration? ***I want to take a break, the child also needs to rest, I am so tired**now I feel dizzy and angry, stay in a hotel to listen to your decoration? ? ? I lived for three days, and there was no rest in one day! ! ! 2. Low water pressure and less water volume. 3. Nothing is provided, and the toothbrush, toothpaste and comb are also not available for 3,000 a night.
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Golf Ski Workout
Coastal King Room
Stayed in Mar 2023
Business travelers
6 review
10.0/10
Outstanding
Posted on May 2, 2023
The location of the rooms is good, but the sound insulation between the rooms is poor!
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Guest User
Coastal King Room
Stayed in Feb 2023
Travel with friends
6 review
10.0/10
Outstanding
Posted on Jun 23, 2023
Good location, a few hundred meters from the beach. The surrounding environment is safe.