Oceana Santa Monica, LXR Hotels & Resorts

very good！

Just letting people know that if you book the hotel using points and you don't show up they will cancel your reservation, refund your points, and charge your card on file $915 instead of using points used to book the reservation. The hotel does look good to stay at as why i booked it in the first place. Just wish this situation didn't happen. I also had a follow up conversation when asked to call back to "make it right" and talked to Joshua who explained i was charged $915 for the no show when the 1 night reservation was booked with points and that was the end of the conversation. A waste of time and so much for "Making it right"! Disappointed to say the least...

We stayed here for one night for our anniversary. I would have loved to stay longer. It was the most beautiful, luxurious and relaxing hotel. The customer service was exceptional. The day prior to arrival, I submitted a chat message to inquire about room availability and received an immediate and courteous response. When I expressed my appreciation for the clarification and mentioned it was our anniversary we ended up receiving a reply asking for our favorite snacks or drinks. We subsequently arrived to a room thoughtfully decorated with fresh rose petals and a complimentary bottle of wine along with a thoughtful, handwritten note from the Director of Front of House, Kazai. We arrived early from the airport and the room was ready within minutes of our check in. The food was exceptional and the customer service from every employee we encountered was genuine and kind. A special recognition for the Bellman Ahmet who was always available to offer his services with a gracious smile. We look forward to our next stay.

This is our fourth stay here in five years. It is consistently our favorite place to stay in LA. Aside from the immaculate facilities it provides a first class stay experience and is one of the few hotels left that seems to be staffed properly. Everyone is attentive and there to ensure you have relaxing time. The Bell staff is very helpful from check-in to check-out.

Excellent boutique hotel. Oversized rooms, incredible service. Everyone is there to make your stay unforgettable. From the gentleman at the reception desk to the folks that work in the restaurant to Lenny the Bell Captain it is a really nice place to stay.