Hotels in Los Troncos, Santa Marta

The hotel is good, the breakfast is acceptable, except that when I arrived I left my bags in safekeeping and they couldn't find them, I had to go in to look for them myself, the pool service says from 9 am to 9 pm which is not true until 7 pm. Regarding the restaurant, I used it for dinner, what I chose for dinner was too salty, the cleaning people knock on the door at 9 am insistently until I tell them I will return later, she answered me rudely that she had to clean when I had a reservation for 3 consecutive nights, and they did not change the sheets or clean the floor or the furniture in the room during my stay. The light went out on the second day of my stay, as well as the water for a while, the wifi is very bad and low quality for the price of this hotel. The beds are comfortable, the room is as is, the same as the towels are rough, some look gray instead of white, the toilet paper they use is very low quality, they do not have facial tissues only a small bag that they leave in the bathroom, I had to request it later because they did not do it the second day, I left the cleaning banner afterwards and they did not come, I had to request it at reception better with a schedule. And the last time I stayed longer while they made the bed, they just shook it with their hand and removed the sheets, the towels that I put on the floor as requested for change, they did not change them and left the same towels.

I was very happy to have the hotel.

Das Hotel ist sehr zentral, gut erreichbar und gut ausgestattet. Wir wurden sehr freundlich empfangen, Zimmer sehr sauber gewesen, ausgestattet mit allem was man braucht. Oben die Terrasse sehr schön dekoriert und Wasser im Pool auch sehr schön um dort sich auszuruhen und sich zu sonnen, Supermärkte in der Nähe sind zu Fuß erreichbar. Besonders hervorzuheben ist die Freundlichkeit und Hilfsbereitschaft der Menschen dort. Das Hotel wird auch von vielen ausländischen Touristen besucht, Verhältnis Preis & Leistung sehr gut-/! Das Frühstück könnte mehr zur Auswahl haben, aber für den Preis ist ok, leckere Jugos dabei-! Vielen Dank

Asked a quiet room but got a window directed to the lobby... No problem until some noisy people arrived the last morning to sit and wait for their rooms in stead of going for a walk in the city.