Hotel on the Rock

The hotel itself has a lot to offer: good location, pool, rooftop. The staff serving breakfast was extremely nice and attentive. However, our room on the ground floor was noisy, with sewage (I think?) smell coming up and the bed seemed wrapped up in some kind of plastic which meant a lot of noise and waking up the other every time one of us shifted in the bed. The staff at reception was polite but nothing extra: we were not told anything about the hotel such as breakfast times when we arrived and had to ask. We weren’t told about the rooftop they have on the 3rd floor, which is the main feature, and happened upon it on the last day which is a shame: not sure why they wouldn’t let you know it’s there? They experienced several power cuts while we were there, so said they couldn’t make the room at all, which is fine. However, making the bed / bring fresh towels should have been possible, since doesn’t involve electricity? I asked for a set of clean towels, and really felt like I was bothering the person. I was however told she would come and drop a few to the room, which never happened. Again, nothing too drastic but worth noting that service is average, even though hotel is nice.