Soy Local Santa Marta

DO NOT STAY HERE – ITEMS STOLEN FROM THE SAFE! I was robbed from the hotel’s safety deposit box, and the hotel did little to help. I checked in and placed my American and Colombian passports along with cash in the safe. I stayed for 2 nights and never reopened the safe after securing my belongings the 1st night. When I checked out, I completely forgot to take my passports/ cash. I realized my mistake while traveling to another town an hour away and immediately tried to contact the hotel. No one answered my calls, so I sent multiple emails with my room number, urgently asking them to check the safe. It took two hours for them to respond, and when they finally did a video call, the safe was closed—but empty when opened. I never reopened the safe after locking my items inside. Housekeeping never cleaned the room as I was working there the whole stay. The worst part was the management’s complete lack of response. I called the manager repeatedly, but she refused to return my calls. I was polite and simply wanted answers, but she ignored me and gave me the email of the hotel’s director, who has also failed to respond. Who does that? This was clearly an internal theft, and the hotel did nothing to address it. Called the police- who have been very gracious and kind. Fortunately I know a lot of high profile public figures who have stepped to help and connected me to top area officials. I will be reporting on social media. Stay at your own risk.

Super clean, with nice amenities in the room such as fridge, stovetop and plenty of shelf space. Walkable to the main square in SM and a large grocery store, felt safe.

Not worth it I would not recommend this hotel. The front desk is unfriendly, the wifi doesn’t work in the rooms and there is no warm water. Cold showers only. The power went out twice while I was there at the most inconvenient times.

The hotel seemed perfect at first but our room smelled of damp, which caused me to get very sick. The service was also strange, in that they would not let us pay for any of our drinks until check out. As we knew we would be in a rush in the morning, we wanted to settle the drinks bill the night before but were not allowed. In the morning, it took half an hour for us to be able to pay, which delayed us. The other things was that there was a man of around 50 years old by the pool with a Colombian girl who could be anywhere between 14 and 20 but looked incredibly young, the man was paying for her company (I overheard conversations) but the hotel did nothing. Anyone seeing that couple together or hearing their conversations would have done something. I asked the girl if she was alright and she said she was, but I’m surprised the hotel allowed this type of thing to happen, and I hope they checked her ID and age.

Convenient spot. Close walk to local beaches, historical sites, grocery store and public transportation.