Livvo Hotel Group Hotels in Santa Maria

We stayed in this hotel for only two nights, and the experience was disappointing as we arrived. With outer temperatures of about 29 degrees, we quickly found that the air conditioning in our room was not working properly. Unfortunately, one of my friends was sick, victim of the tourist (catched elsewhere), and had to stay in this stunning room. When I mentioned the problem with the staff, they just put their hand on air conditioning to make sure it worked ”normally”. It was unacceptable not to benefit from all the facilities, but they did not show any willingness to find a solution. I tried to bear this unsustainable heat, but in the middle of the night I couldn't bear anymore. The hotel was completely complete and then offered two rooms, ”as by magic”. But I had to return the keys from the morning. Later, they called a technician who checked the installation and assured me that he was ”cold” in the room. However, even after having left the air conditioning operation at 16 degrees for 24 hours, The room was still stunning. This experience has clearly highlighted the lack of professionalism and a poor management of problems. No practical solution has been proposed, except for a possible fan... which has never been brought. It is really sad to live such an experience for the last days of our stay in Cape Verde, especially after choosing this hotel because of its many praiseful comments. The hotel is very nice and very comfortable and it is very nice to get a good price.