Holiday Inn Huatulco

The Holiday Inn Huatulco is a hotel that "hits above it's weight class". It's a level 3 hotel that acts like a level 4. My wife and I spent an extended 30 day vacation there and were constantly impressed with the high level of service provided every day. That excellent customer service started two weeks BEFORE we arrived with WhatsApp messages from Angie who was "excited to meet us", making us feel welcomed and special. This was the difference between choosing Holiday Inn versus other hotels in Huatulco. We booked because of Angie's messaging kindness. My Platinum Elite status was recognized and we were upgraded to one of the nicest rooms in the hotel overlooking the Santa Cruz marina. We enjoyed starting each day with coffee while the boats headed out, and ended each day watching them return. The outdoor patio was the best part of the room. We were also given a refrigerator that was extremely helpful. Tania, the front desk manager was very kind and helpful, greeting us with a "buenos dias" each time we passed. She also accommodated us with special privileges, allowing us to use the conference room for secure internet for Zoom calls home. We arrived just 24 hours before Hurricane Erick moved past, but we were assured that the hotel has a backup generator and we'd never lose power. The entire staff quickly cleaned up after the storm. Speaking of clean, this place is SPOTLESS. We were so impressed with the level of cleanliness in the beach town hotel. Staff members were constantly sweeping, mopping, cleaning windows, and keeping the place beautifully clean. Since we were there for a month, we got to know many of the staff members personally and we felt like we were part of their family. At the front desk, Javier, Esmeralda, Thalia, and Daniela each provided outstanding service, making sure we were comfortable each day. Bellman Neptali greeted us each day as we headed out to breakfast, helped us with luggage and grocery bags, and gave us access to the conference room when we needed secure internet. The housekeeping staff was also outstanding. We got folded towel animals each day like you get on a cruise ship which made us smile when we returned to the room. The restaurant is very good and reasonably priced. The breakfast buffet is excellent and the Executive Chef is always present directing his staff. This is an excellent location in Santa Cruz, right on the marina, near the beach, and an easy 1 mile walk on the Pedestrian Walkway to La Crucecita, which we took advantage of often for breakfast and dinner in the nearby town. There are a few good restaurants within a few blocks walk also. My only complaint is with the insecure internet. The in-room internet does not work if you activate a VPN. This leaves me vulnerable to hackers. There IS another network that allows VPN, but you have to be in the lobby to use it. The in-room internet should be altered to allow VPN access. The gym could use an update. Two stationary bikes ar

The service in the restaurant was terrible, I ordered my food and my dessert never was served I was waiting 30 minutes and then I left the restaurant, I filled a complaint with a report with the reception. very bad experience

The breakfast buffet is delicious and worth paying the extra cost for it! If I go will be returning back.