Melia Dunas Beach Resort & Spa

We stayed in April for a week over Easter. We had two rooms booked both had issue. our room was horrible with dangerous bathroom which injured one of our group. The other room we had booked had a problem with a bathroom door, maintenance just stole door handle from the room next door which was occupied. Reception staff and guest relations were rude. Do not stay here!

I think the Melia Group need to seriously improve conditions and service at this hotel, as it risks real reputational damage! I'm currently staying at this hotel at the moment and it really isn't good. I've managed to kill 50+ mosquitos in our room by taking bug spray from a maid... not the hotels fault (it's the climate we're in). But be prepared if you decide to stay here. I'll be as balanced as possible - Room... The issues: Dead mosquitos all over the floors when we arrived and in the beds. When we turn the shower on the whole bathroom floods. We've had power cuts (one while my wife was in the shower). Sofa bed fits one person and both my sons are crammed into a little space. The good things: Air-conditioning. Bed is comfortable. Hotel The issues: I witnessed first hand, cross contamination between cooked chicken and raw chicken (I couldn't believe it). The food in the restaurant is bland and the same almost every night. The Aquapark is more of an ornamental park, no active water features. The good things: Drinks are brilliant, especially the Cocktails. The grounds are well maintained. Honest opinion, for the money and all things considered... this is not a 5* hotel, go elsewhere.... Oh, ive raised all of these issues with the front desk and they were dismissive.

We stayed at the Melia Dunas Resort & Spa in Cape Verde for 7 days through TUI and overall had a fantastic experience. The resort is beautiful, with over four pools, a relaxing spa retreat, gym, plenty of bars, and great evening entertainment. The staff were friendly and welcoming throughout. We did have some issues with our room (drainage and cleanliness), but this was quickly resolved by Juanice Lopes from Guest Relations, who was absolutely brilliant—professional, caring, and went above and beyond to make sure we were comfortable. We also had to use the 24/7 medical service, and Dr. Kevin B was amazing—extremely helpful, calm, and supportive during a stressful moment. We tried all five à la carte restaurants—each served delicious three-course meals with table service, all included in the stay. The main buffet restaurant (Spices) also offered a great variety for breakfast, lunch, and dinner. Highly recommend booking the Island Tour of Sal—we visited the salt lakes, fishing villages, and the mirage, which gave us a great feel for the island’s culture. Despite a rocky start with the room, we left with great memories and would definitely recommend both TUI and the Melia Dunas Resort. Big thank you to Juanice Lopes and Dr. Kevin B—you made our stay so much better! Ps WiFi can be hit and miss depending on location in the hotel.