Melia Dunas Beach Resort & Spa

Service Quality: Guests frequently praise the friendly and polite staff, which contributes to a welcoming atmosphere. Despite some service challenges noted, the staff's pleasant demeanor is a highlight for many visitors.(based on 1 review)

We chose this hotel because, on the EasyJet holidays website, it appeared to be of high quality, with attractive photos and a good overall impression. However, the reality was very different. On the day of travel, after a long 6-hour flight from London and having to wake up 3 hours earlier to prepare and arrive at the airport on time with children, we arrived at the hotel and were informed that our room wasn’t ready. We had to wait some hours hours despite being extremely tired. Our youngest was so exhausted and couldn’t even rest upon arrival because the room wasn’t prepared. When we finally received the keys and opened the door to the apartment, I felt like I was entering a low-category guesthouse. The apartment was outdated, with tiled floors full of stains, old furniture with paint marks, and damaged doors. It was clear that no proper maintenance had been done for years. Around the doorframe, the wood was already rotting, and the bins were rusty. What I thought would be a dream holiday turned into a nightmare. We couldn’t enjoy the leisure we expected—it was constant stress. Some of the window blinds were broken, and we had to keep them shut all day. We had no water starting one evening at 8 p.m., (20/07/2025 lasting until 06:00 am on 22/07/2025 .This caused a terrible smell in the bathrooms, making the environment unhygienic. We couldn’t shower or flush toilets. We constantly had no towels or missing towels. We complained, and it would take a full day to receive clean towels. We also found cockroaches in the bathroom and living area, as well as lizards crawling on the floor. One cockroach was even found on clothing hanging in the wardrobe. The hotel simply gave us insect spray, expecting us to deal with the pests ourselves. I couldn't sleep thinking if the cockraches might crawl over me. The fridge was unhygienic, and the experience became a matter of survival, not leisure. The outdoor parasols were destroyed, with no straw left to provide shade. The sun loungers were broken , and the swimming pool had missing tiles, creating a hazard. I personally injured my back and elbow due to this. The food at the buffet was repetitive and low quality. I never saw salmon, shrimp, or steak. The options were always chicken, tuna, or mackerel. This was not what we expected from a five-star resort. The hotel is not family-friendly. There were no snacks available for children throughout the day. Packaged ice cream had to be purchased separately. There were no chocolates, crisps, or treats for the children included in the package. Housekeeping did not clean the apartment daily, only every other day, which is unacceptable in a five-star hotel. They should at least check supplies and make the beds. I have stayed in much lower-rated hotels with far better service. This experience was a complete disappointment on all levels. I will never return to this hotel. What should have been a relaxing and enjoyable holiday became a stressful

We stayed here from the 17th-24th of September, it was an absolutely fantastic vacation. Me and my partner got engaged on the beach at sunset, it was stunning, and absolutely beautiful! We stayed as Level guests, and were in the main reception building, our room was perfect, and cleaned every 2 days as promised! We had water in our rooms, good air con, and a tv that worked! We had no power cuts or no water cuts. Why people are complaining at every other day cleaning, I don’t know, you wouldn’t change everything at home every single day!! They inform you of this at reception when you arrive! The food was lovely, and the restaurants that you book into were delicious, we were served politely with happy staff at all times!! The Level pool was gorgeous, and right by the beach which was nice and relaxing with drinks and food served to you throughout the day! We had a beautiful holiday and one to remember please don’t worry about the reviews before your holiday like I was! Could it do with a lick of paint and some new umbrellas here and there? Sure! Did it ruin our holiday? And did we go looking for reasons to ruin our holiday? No!! It would maybe be a 4* hotel in Europe etc but Melia was still a stunning hotel & Cape Verde was a delight to visit! ☺️ The only down side that I would warn others about - Mosquitos!! They are everywhere, and it doesn’t matter what you do they will bite you! Is this the hotels fault though and reason to complain? No! You’re in Africa.. it’s to be expected ☺️