Hotel Riu Cabo Verde - All Inclusive Adults Only

Just the standard RUI Hotel setup…unable to get a booking in any of the specialty restaurants. Buffet restaurants the same repetitive food. Polite cleaning staff. Reception staff need to be more customer focussed I arrived at 8pm given a keycard and a map and pointed in the direction of the room…no one to help with baggage. Requested late checkout on the RUI app had it confirmed and then I find keycard not working on the day after spending the morning by the pool headed to reception was told I should have requested this at reception…at no point in time did the app state this. I was told that the bell boy had put a note under my door..that’s ok if I could actually get into the room to read it, but there was no note ! Would not say this is a 5* hotel more a 4*.

leak from bathroom ceiling.water pouring onto the floor.Reported to reception x2.lack of empathy, urgency, very rude poor responses even when I'd showed them the video of water pouring in and slip hazard.They practically ignored the tui rep who tried to assist Took 2 hours for Maintenance to come who said it was water and sewage from AC .next day went to breakfast returned to room. leak again. It was our departure day. we reported it to reception who were again rude, unsympathetic about the.floor hazardous,unhygienic water and then threatened to charge us if we didn't leave the room at checkout time which was a few hours away even though we couldn't pack due to the water pouring through the bathroom ceiling. poor attitude throughout the stay from reception but this topped it hours waited.maintaince came and said it wasn't fixed properly yesterday which is why it broke again.i had 2 insist cleaners come and the floor be disinfected. -Bar staff except 1 or 2 were miserable. -Drinks very weak ,no taste. -Towels thin and ran out of towels daily -Food was ok. -Bins weren't emptied in room. Safe broke in the morning and I was told I had to wait til 7pm when the manager was in to get it fixed.So I had no access to belonging or money all day.

Spent 11 days here in December. Our second time this year. Rooms: Good sized rooms, comfy beds, plenty of storage and the shower was great. Cleaning was excellent. Food: Very good. Something for everyone. Freshly cooked meats, fish, etc. Lovely salads and fresh vegetables. So much choice and good quality too. We ate most of the time in the Promenade restaurant, had a couple of dinners in the Kulinarium which was good. The steak house, was a bit of a disappointment. Drinks: All good. They make a wicked Margarita. Pools/Beach: We always used the main one and found more sun bed availability this time of year than we did in April. To be honest we always found a sun bed, even at midday when we returned from a morning in Santa Maria. Some people clearly got up early to reserve their favoured beds but to be honest we never had a problem finding beds. The beach is stunning, spent the mornings at the pool and went to the beach in the afternoon. Perfect. Staff: Service with a smile from all staff. We always sat in the same area for lunch and breakfast and were looked after by the lovely Gremilda. Despite being 8 months pregnant and on her feet all the time, she was efficient and always had a smile. In a nutshell we will definitely return. We love it. It is so very relaxing and you can see why there are people who have visited again and again.

The hotel is great, clean in all areas, the staff are amazing and cant do enough for you. Food and drink also very good. The pool area was really nice, if a little busy, yes there is still the "sunbed hogging"(I am ashamed to say it is the British tourist that do this) we could here people going down when it was still dark. The real gem of this hotel was overlooked by the pool bed hoggers! The Beach is amazing, felt like being on a Caribbean beach, there are plenty of beds and shade to be found under the palm trees. If there was a little more to do outside the hotel, then this would be perfect. Bring plenty to read and chill out for week or two.

Bad stuff first. For a 5* RIU, they need to get someone in from another hotel to inspect their standards for the wider RIU chain. Rooms were dated with wear and tear (light switches not working, mirrors scratched, no lock on our door, sofa in room stained) the sun beds were so old it was hard to find any that weren’t broken. General look and feel of some areas needed some TLC, compared to the Funanas grounds, which seemed a lot more greener and tidy. Some of the staff, mainly at the reception bar quite rude. One in particular clicking her fingers telling me to hurry up when ordering. I had only asked what wine was available… Never any sunbeds available by the pool and we heard our neighbours getting up at 530am DAILY, to put their towels down. Such a huge hotel, their pool area should have been bigger. The good stuff - the food was brilliant. Buffet was huge, food options beyond belief and one of the best I have been to. We even saw food inspectors there several times, which is reassuring to see they are trying to get things right for their guests. The entertainment was brilliant. The team were amazing and they put so much effort in to their shows and making the audience feel involved, without being overwhelmed. Drinks selection for all inclusive was brilliant and some staff were happy to make a cocktail for your choosing if you could help them pull the different spirits together. The beach area was a dream… once you get past the group of people selling trips which is overwhelming and hopefully the hotel do something about this, as it isn’t a relaxing experience walking to the beach. Overall, we would return.

Nice get away! Hotel is very clean and has plenty to choose from with something for everyone at meal times. We did get tired near the end of our stay. (But most people do after a weeks all inclusive) Pool: Is on the cold, side with not enough sun loungers to cater for everyone and pool temperature wasn't all great. Sun beds are looking tired and could do with being replaced. As of all places ****** reserve the best spots beforehand so when you do decide all the beds have gone! So we didn't bother. Really annoying when noone enforces the rule of not reservation on sun lounges. Beach: Is beautiful and the water just magical. Again sun beds could do with tlc but all that said we spent most of the days there. Overall . Good work and loving setting .