Melia Tortuga Beach - All Inclusive

Reception area very clean but very bland with very little seating for the amount of people, do not cater for the British. Deluxe room?? sofa with no legs ,two single mattresses pushed together ,mini bar is a fridge with two bottles of water every day, no spare bedding ie pillows, holes in sheets, towels stained and old, sink had not been fixed on support nearly fell on the floor.no table on balcony; all furniture need replacing ,just not nice. food, In the main bland restaurant was very good. pool pasta bar lunch snacks dont bother burgers not cooked ,all the is just not right, the beach restaurant food is undercooked with a lovely smell of drains. bars, mostly small glasses and the service is rubbish.do not tip anyone. 4 pools??? 2 swimming pools in urgent need of repair. the other 2 pools are kids pools only about 1ft deep. dont expect to sit any where near a pool unless you are up at seven to place a limited towel on a limited sunbed. the towel hut if open and can be found and has any towels you are lucky, no seating or tables around the lower swimming pool so just put your towels on the floor if you want a swim and stand if you want a drink. if you are lucky to see an empty sunbed its probably broken. beach.is probably the best thing about this resort. but the straw umbrellas falling apart some sunbeds broken and not many left. also do not expect to be able to swim in line with the hotel you have to walk up to next resort I feel this resort is run down to make you want to pay the 50 euro pp per day vip up grade to use the two other Melia resorts dont fall for it.do not be fooled by what the operators offers .just do not go there you will regret it it is not nowhere near a 4 or 5 star resort and i did speak with a manager about our feelings.

On return to Meila tortuga we found the hotel as we did over many years clean and welcoming From start of arrival Bruno, Fred and the team helped us with the bags with big smiles on faces Reception for checking in Jacqueline and staff all friendly and happy to help with the process which is great after the flight Maria from the shop came out and welcomed us back and Sara from the spa also welcomed us Fabio also welcomed us as he recognised us from before Huge Thank you to Vania who always welcomes with a smile and a great manager with her team Heidy as well Working our way to our room saw many friendly faces seen before William, Marissa and Loretta, Ivan,Elvis, Eliene,to name a few but the staff old and new friendly from all aspects of the jobs . Rooms lovely clean , choice of food excellent from spices and can always book into 3 others if needed . Entertainment around the pool and on the beach was great if you wanted to join in and the 2nd week there lovely time to welcome Ivan back to the team with two others from the dunas. Night time entertainment hats off again to Danilo, Fortz, Sara and Solange, Tanya and lilia for dancing on Tuesdays and Thursdays always a great show. To book trips in Sal on the beach will find Jonny cash and Yani to book with great people and very knowledgeable and trustworthy. Thank you for another great visit looking forward to the next Kate and Rose

We stayed at Meliá Tortuga Beach Resort & Spa in Sal, Cape Verde from 29th June to 6th July 2025, and unfortunately, the experience was extremely disappointing — especially given the price we paid. This was sold to us through TUI as a five-star, all-inclusive luxury resort, but what we got was far from that. The food and drink were VERY poor quality. All members of our group ended up unwell with food poisoning and all restaurants were substandard, particularly the 'La Cabana' bar and restaurant, where the chicken was inedible. The room itself was also in bad condition — the sofa and quilt were ripped, there was no cutlery provided, the iron didn’t work, and the curtains didn’t even cover the windows properly. Shockingly, the balcony doors didn’t have handles, and we weren’t even given a key at check-in — we had to ask for one ourselves. A lot of the facilities and features that were advertised simply weren’t there. There was no Jacuzzi, no billiards table, no DJ, no Bali beds, and no pool toys. The pool had missing tiles, many of the sunbeds were damaged, and there were hardly any umbrellas, which led to someone in our group suffering from sunstroke. There weren’t even basic chairs around the pool, and the entertainment was of a very low quality given the hotel's supposed rating. Accessibility was a major issue. There were no ramps, no lifts, and no stair-free access to the first-floor bedrooms. The entire resort was full of uneven cobbled paths, which made moving around really difficult for anyone with mobility needs. There were no accessible shower seats or seating in the common areas, and despite being listed, our room didn’t even have a bidet. Plug sockets were limited too, and we had to buy adaptors just to charge our devices. WiFi was sporadic throughout the stay, and unless you were willing to pay extra, there wasn’t much to do — hardly what you'd expect from an “all-inclusive” resort. The only positive notes were that of our rep Kelly, who we kept informed of all issues and was determined to help wherever she could- unfortunately, most things were outside of her control. May I also give a special mention to staff members Fred (Spices Restaurant) and Fabricio (Late Bar) for their hard work, friendliness and attention to detail. All of the above made what was a miserable holiday that little bit better. Overall, I would not recommend and would NOT go back to this hotel.