Sintra Bliss Hotel

Unacceptable and Deceptive Behavior – Beware! We booked a triple room at Sintra Bliss Hotel via Trip.com for two nights (April 26–28, 2025), specifically to ensure comfort for our family. Upon arrival, the hotel casually informed us they were overbooked and downgraded us to a cramped double room, hastily adding an extra bed as a makeshift solution. This bed occupied virtually all remaining floor space—forcing us to literally jump over it to access our luggage or cross the room. The hotel acknowledged their mistake and clearly stated at check-in that a partial refund was justified and would be approved once I requested it via Trip.com. Shockingly, once Trip.com reached out, the hotel outright refused to refund the difference, dishonestly claiming we were "satisfied" with the provided room—a complete fabrication and frankly fraudulent. Trip.com attempted to mediate, offering compensation from their own end (which I appreciate), but the hotel's refusal to take responsibility remains entirely unacceptable. Future travelers: Beware of Sintra Bliss Hotel’s deceptive practices. Their willingness to misrepresent guest satisfaction to evade rightful refunds should caution anyone considering booking with them.

Very good location nice staff nice room good breakfast. The lights of air conditioning is very disturbed.

Great location near great restaurants eg incomum, cajo. Difficult street parking with limited lots for 10 euros per day. Lift available but rooms not sound proof. Can ve noisy if next to breakfast restaurant

Lovely 17 room hotel near train station and easy walk to historic center. Very helpful front desk people. Patient and happily answering the same questions many times each day. Comfortable beds and linens. Good breakfast. Definitely worth the price.

Very close to the train station and an easy, pleasant walk to the town center. Quiet boutique hotel with excellent customer service. Highly recommend!