El Sendero Inn, Ascend Hotel Collection

Requested first floor room. Check in said sold out. Could not direct to our room or where best to park. Surly! Facility is nice. Convenient location. Apparently poor management. You get what you pay for!

Excellent location. Walking distance to plaza. Rooms were clean and comfortable. Pool and lobby very nice. Parking was an extra $10 a day, but understandable due to great location. Issues: Barn door to bathroom kept coming off the track, didn’t close all the way, and hard to open once inside bathroom. Sink in bathroom design was bad. You couldn’t stand up an item on it because it would topple over. Overall, good place to stay. Recommend.

The front desk staff were excellent. They went above and beyond to assist with my reservation. And I appreciated the quick tutorial on how to use the a/c control. The room was clean and updated and ideal for a business traveler. There were more ports and outlets for recharging electronics than I can remember seeing in any other hotel. The desk was a good size. I appreciated the bench, so that there was someplace to sit other than the bed. Bed was comfortable; linens were of good quality. Plenty of hangers in the closet. Towels were thin, but very absorbent. The barn-style door on the bathroom was less than ideal. It still let in a draft when closed. Housekeeping, as usual, left something to be desired. I discovered the first morning as I was in the shower that there was no shampoo and had to wash my hair with bath gel. I reported it to the front desk on my way out, but when I returned later, the room had been made up, but the shampoo had not been replaced. I reported it again and maintenance brought it immediately. However, I should not have had to tell them in the first place. They also did not replenish the bottled water or the breakfast bars. It's ridiculous that they charge for parking separately, especially considering the room rates, but they are correct that it is far less than other hotels in the area.

I was recommended this hotel by friends, so it must be decent sometimes, but not for me. Be aware, they do not take cash, must use card. My main issue is that they have incredibly loud, like school or airport high volume fire alarms, installed in each room. At 3:50 AM 2/5/25 the alarm went off in all rooms, I had the immediate flight response, almost had heart attack! Seems that if one room smokes etc. everyone's room goes off. Needless to say, I couldn't sleep after that! Spoke with hotel and they refused to compensate me for the room. Never going back, simply out of the fear this may happen again. Good luck!

This motel is within walking distance to the Plaza, the historic churches and restaurants. The accommodations are not fancy but comfortable and clean. The bed was good and it was quiet at night. They don’t offer free breakfast but breakfast is available if you don’t want to go to a restaurant. All the employees were friendly and helpful.