El Sendero Inn, Ascend Hotel Collection

Location: Consistently praised for proximity to Santa Fe’s Plaza, Old Town, and key landmarks , with easy access to walking routes and ski areas.

Requested first floor room. Check in said sold out. Could not direct to our room or where best to park. Surly! Facility is nice. Convenient location. Apparently poor management. You get what you pay for!

The front desk staff were excellent. They went above and beyond to assist with my reservation. And I appreciated the quick tutorial on how to use the a/c control. The room was clean and updated and ideal for a business traveler. There were more ports and outlets for recharging electronics than I can remember seeing in any other hotel. The desk was a good size. I appreciated the bench, so that there was someplace to sit other than the bed. Bed was comfortable; linens were of good quality. Plenty of hangers in the closet. Towels were thin, but very absorbent. The barn-style door on the bathroom was less than ideal. It still let in a draft when closed. Housekeeping, as usual, left something to be desired. I discovered the first morning as I was in the shower that there was no shampoo and had to wash my hair with bath gel. I reported it to the front desk on my way out, but when I returned later, the room had been made up, but the shampoo had not been replaced. I reported it again and maintenance brought it immediately. However, I should not have had to tell them in the first place. They also did not replenish the bottled water or the breakfast bars. It's ridiculous that they charge for parking separately, especially considering the room rates, but they are correct that it is far less than other hotels in the area.