Hilton Vacation Club Villas de Santa Fe

Everything was great, but if we needed towels or coffee, creamers or anything, we had to call the front desk to go get them

High amenities fees for minimal extra services. In this case it was just a clean pool/hot tub provided and a gym/pool table in the lobby. The TVs are HORRIBLE. Bring an HDMI converter and a laptop so you can stream your Netflix or Prime Video, Hilton doesn't bother to provide any streaming access. This unit was pretty cramped and small. Malfunctioning smoke detector woke us up by 3:00 am one morning and we were told it must be our fault and to take action to fix it ourselves, like opening windows and resetting smoke detectors. Neither of which worked of course as it became apparent that one smoke detector was just malfunctioning after 30 minutes of blaring alarms. Was told a late 11:30 am check out would be OK, then got harassed 3 times about getting out sooner. I did succeed in getting a refund of $200 in resort fees after the nightmarish smoke alarm incident.