Rio Vista Inn & Suites Santa Cruz

Lilly was so nice at check in. Place was gorgeous. If you have a lot of bags you have some stairs to climb fyi. The bed was comfy and shower was nice. Had problems with wifi in my room maybe I was to far from a router? Loved the fireplace. Would stay again. Thank you

We were able to book a room here last minute and so glad we found this little hotel that's in a mansion built in 1890. It was so clean and we love how the design and how they renovated everything with modern conveniences like a gas fireplace, A/C, and walk in shower for 2. We would love to stay here again this time.

No doubt very clean but very noisy. Right by busy street and walls are far from sound proof. Left a $200 battery backup by mistake. Called the employees, they said they’d mail it to if I paid to ship, they never did and won’t return my calls. When we return to Santa Cruz will be staying at courtyard instead

The staff was super kind and accommodating and the room was lovely.

Great people and great location! Lily the front desk person is great-very helpful. The property is historic and unique and close to the boardwalk and downtown. Great location!

Avoid this place at all costs! Our review is based on the fact that we could NOT stay at this hotel, despite having a valid reservation. When we arrived to check in at 5pm, no one was at the desk - we were provided with a phone number to call to get assistance. That's annoying, but okay. After we called the employee to the desk, she cheerfully informed us that the hotel had double-booked our room and it was occupied, with no other vacancies at the hotel. No apology, no apparent concern for our being stranded in another city on a Friday night with no place to go. She then told us that we should call their other hotel to see if they had vacancy - she did not offer to call for us. I cannot stress how little she cared about her hotel's mistake, as if we were lucky just to have been considered as guests. This was, hands down, the single worst customer service experience I have ever had at a hotel. P.S. We did NOT call the other hotel but found another spot on this website, which fortunately worked out.