Guest User
September 26, 2024
This excellent hotel lived up to the brilliant reviews we had read, prior to booking. We had a spacious room (superior sea view) and it was clean and very comfortable. The view was great and a complimentary bowl of fruit was a nice welcoming touch on arrival. Beach towels are supplied and changed daily. We also received a complimentary pick up from the nearby airport and lift back on departure day. Speaking of the airport it is nearby but the hotel is very peaceful. I liked watching the planes coming in as we walked to Santa Cruz (15 min walk from the hotel but does include a few minute walk by the motorway and steep slope into the town) Reception will arrange a taxi, if preferred. The staff were amazing from Sandra and the team on Reception to the wonderful Restaurant team led by the excellent Claudia. This included Fabricio, Francisco and Anna. They were so friendly, professional and at the top of their game. I was particularly impressed by how many languages they spoke to cater for the wide range of guests. The food was of great quality from breakfast to lunch and dinner, we sampled all and good choices were available. Housekeeping were very good too and our room was serviced by mid morning everyday. For a peaceful holiday this is the place to go (some days we had the pool to ourselves as many guests come for the hiking experience and are out during the day. We would definitely stay here again if the towns nearby had more to offer. Santa Cruz is a quiet town, quaint, but has only a few restaurants and no other real night life and very few shops (most are closed during the evening so this is a shame if you want a browse around after dinner) This is the same in Machico. We rate the hotel 10/10 but sadly the towns 6/10 due to the limited facilities. Suzanne & Danny Cowell