Guest User
February 20, 2024
I have never had such an experience. During my normal stay at the hotel, the waiter threw away all the items I left in the hotel. It was outrageous and unprecedented! The reason the hotel explained was that I checked out one day earlier! When I returned to the hotel, all the laundry, clothes, and medicines were thrown away by the cleaners! As a result, I couldn't sleep all night in the hotel! Such a level of management, the way the cleaners handled the guests' belongings without authorization, actually came from Hilton, which made people extremely shocked and disappointed! Fortunately, Ctrip has been communicating with the hotel, and the hotel compensated for the items, but it caused me great inconvenience in my subsequent travels! It's really a very bad review!
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