Tzampoc Resort

Yes the road up to this hotel was very steep. I did receive a notice the night before our arrival of this advisory. I would say a truck is important to travel up this terrain. The best part of this stay was the food. The food was really amazing. The breakfast had such a variety to offer each morning. Exceptional food and choice at dinner. The breakfast and dinner service was also wonderful. We also experienced the same request of not bringing our water bottles in the pool/bar area. There was not an option to bring an empty water bottle and fill it at the pool. Having signs all over to not bring in outside food or drinks is very uninviting. I understand the problem it could be but please. It is difficult and just not friendly or gracious to be asked just after ordering a drink at the bar, "What is in your water bottle?" If I answer water which is true, I guess I could of asked the bartender to try it? We carry water everywhere in Guatemala. I have traveled many different places and never been asked such a question. I have to say I was disappointed in the quality of the stay for the price. Our room had many different issues. Bugs, yes I know to expect some due to the location, but so many everywhere in our room. All the books on the shelf full of mold/mildew. The shower was leaking along with sitting water on the wood on the bathroom floor (along with mildew all along the shower wall). I didn't even feel comfortable taking a shower. Many lights not working along with the encasement around lights were broken. This hotel property was in need of attention and repair. Many areas of mildew, landscaping needs and just disrepair. The pool was pretty but also too cold to enter. Sorry, I have to say I would not choose to stay here again. For the price, there are other better options.

I have had this property on my radar for years because i have seenit all over social media. The room was beautiful and clean. The only thing was the water drainage was a little sluggish in the shower and the water pressure was not great. Otherwise, the property was absolutely beautiful especially the money shot of the infinity pool with the Volcanoes in the background. Staff was super friendly and accommodating.

Beautiful hotel Breathtaking views, beautiful aesthetic, very attentive and kind staff. Keep in mind there is no A/C or fan in the room, but in March with the window open, we slept fine.

One of a kind! Beautiful property. Very helpful staff.