Spa Hotels in Santa Ana

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

The rooms are spacious, had room to set up two work stations. House keeping was great and kept us supplied with coffee. The outdoor pool is heated and the Hot Tub was welcoming; even in 66 degree weather. Toast to Toast is a full service restaurant in the hotel, the Breakfast Buffet was fantastic. Management and staff were very friendly. The bar was the highlight, Lorrie was the best bartender!, keeping everything going in the evening. The manager made a great Bloody Mary for breakfast too.

First of all, the environment is OK, relatively quiet, the nearby Plaza can be driven for a few minutes. Disadvantages, the facilities are old, even damaged, some rooms have a smell, accurately is damp moldy smell, concentrated in the living room, very affecting the accommodation experience. The SPA pool is very foamy and the disinfectant bleach tastes very strong and is not very good. In short, if you want affordable suite space, it is OK. But after all, it's a penny, don't expect too much from here. If you want a good suite, choose some high-end hotels.

Nice. We had a few minor few problems but two employes, Christy and Patty, stepped way up to take care of us, we couldn't had nicer and better people helping us than them. The only negative about is ”The Bistro” prices are way to high but you can walk a block either way from the hotel and there was great places to eat.

My wife has been an IHG member for 14 years and they usually are pretty good places to stay. We booked this place for a week thinking it was in Irvine. The name is “Candlewood Suites IRVINE WEST” but actually is in Santa Ana. (I would never have booked if I knew it was in Santa Ana.) We arrived there and were put in a disgusting old room that smelt terribly of smoke even though it was a no smoking room. It smelt like someone had smoked an entire pack of cigarettes and then locked all the doors up for a week. We didn’t bother complaining as I was so exhausted and didn’t have the energy to pack up our stuff and move again, we just slept with the window open so that we didn’t feel sick. The sink was grotty and also smelt bad. The insinkerator clearly had some stuff stuck down there that had been rotting so when you turned it on it smelled awful. My wife's friend came to visit me and was worried about me leaving her guitar or any of her valuables there if I was going out because it just felt unsafe and sketchy. Lo and behold our car got broken into in the parking lot on Christmas Eve - smashed window and stolen purse full of gift cards worth over $500. The hotel were very unhelpful. They said there were no cameras/cctv (really, in Santa Ana??) They said they would try and help with the cost of fixing the car and they were going to put a claim in for us. They gave me the run around having to speak to a bunch of different people, call multiple times, email back and forth, only to find out 2 months later that they denied our request and there’s nothing they can do. This place has a nursing home vibe. I felt unsafe from the beginning before the car was even broken into. Very disappointing for IHG. I’m surprised they own this property. Really unhappy that they mislead you into thinking you’re staying in Irvine, then have no CCTV in the parking lot, and then say they aren’t liable. Seriously do not stay here. I’m shocked that they not only put us in a dingy, smelly room but then did nothing to help us, even as IHG members.

We stayed at this hotel while my son was hospitalized at Hoag Hospital. The hotel was easily accessible from Hw 55. This is an older hotel, but the rooms were nice and clean. The price was extremely reasonable. The staff was amicable, particularly the breakfast staff, maids, and front desk. They have a nice pool and spa and an adequate gym. They also have an airport shuttle service and free parking. The property is safe; they gave security and surveillance cameras. It's close to restaurants. I recommend this hotel.